And I (along with others even here) can vouch that developers/owners that ignore their customers have very short lived products. If they ever actually launch. And that comes from my experience in enterprises a thousand times larger than any rohan servers - including PlayWith's
I do agree with you that you need to select what you listen to and what you can safely ignore. Trying to do everything your customers are asking for is an express trip to the loonie bin. You do have to at least look at what they are saying and decide if what you are seeing makes sense.
Trust me friend, I have seen first hand where ignoring customers leads. And situations where I saw it cost MANY millions of US $ in lost contracts when those customers walked away because they felt they were being ignored.
You can argue that rohan private servers are not big businesses - or even small ones, but the relationship between server owner/dev and the players is exactly the same and has as similar result if the owner/dev turns a deaf ear to those customers/players. Players walk away and it ends up costing you money out of your pocket to keep that server alive.
But as you say, this is my way of thinking and my experience talking. Yours differs and that is all cool. I really hope it works out for you.
Cheers bro!