We will try to help you recover your account, provided that you can prove to us that you are the actual owner.

Please provide a profile link for your compromised account in the text box below:



Now enter the email address that you have used for registering your account at our board. If you are not entirely sure about what email you have used, simply enter any email address that comes to mind:



Once you have provided the required information, click the button below which forward you to our support in the Complaint Area forum. You're allowed to create a new account to contact us regarding this matter.

Please click here to request a new password.

Please contact your email provider first in order to regain access to your email account. If this is not possible, you will be required to prove that you are the actual owner of the account in question. This might often be very difficult unless the account has been verified via phone or ID, but we will do our best to help you out in any case.

Please provide a profile link for the account in question in the text box below:



Click the button below to contact our support in the Complaint Area forum.

We can help you in case you have locked yourself out of your own account, because you are no longer able to generate an authentication code required by our 2FA. Once we have established that you are really the owner of the account in question, we will disable 2FA and thus allow you to access the account with just your username and password.

Please provide a profile link to the account that you can no longer access in text box below:



Now enter the email address that you have used for registering your account at our board. If you are not entirely sure about what email you have used, simply enter any email address that comes to mind:



Once you have provided the required information, click the button below which forward you to our support in the Complaint Area forum. You're allowed to create a new account to contact us regarding this matter.

Please check your ban reason first. If no ban reason has been specified or if you feel that a ban due to the given reason is unjustified, you may contact our support in the Complaint Area forum in order to discuss the case.

Before clicking the below button that will forward you to the Complaint Area, provide a profile link for your banned account in the text box below:



You're allowed to create a new account to contact us regarding this matter.

If you feel that you have been given a penalty for no apparent reason, you should always contact the respective moderator first in order to clear up any possible misunderstandings. If this does not lead to a solution that you find satisfying, you may present the case in the Complaint Area forum, where other members of the staff will comment and thus revealing possible mistakes on the moderator's part. If you do the latter, please notify the respective moderator after creating your thread.

Depending on your email provider it might take some minutes after our confirmation email is being delivered. In the meantime, you should add our domain to your whitelist to avoid our emails being marked as spam. Please also check your spam folder in case the email has already been delivered. If the confirmation link isn't working or the email doesn't arrive, feel free to request a new one here.

Please contact our support in the Complaint Area forum. To do this, click the button below after entering the profile link of your sibling's/roommate's here:



Please not that you must never exchange any ratings or thanks with your sibling's/roommate's account.

You can change your nickname yourself by using the name change feature.

Due the high popularity of elitepvpers it's not very uncommon that your favorite nickname is already taken. However, under certain circumstances you are allowed to request a namechange, even if the target nickname already exists.

Please enter the taken nickname in the form below to check if it qualifies for a namechange request:



Utilizing this service you'll be charged a service fee of 260 elite*gold as it requires manual verification from an Administrator.

Special characters in nicknames are usually no problem, at least from a technical standpoint. However, if you trade with someone whose nickname contains special characters, you always need to make very sure who you are dealing with.

Unfortunately, it is possible to create an account with a nickname that looks confusingly similar to that of another member just by using special characters. In order to avoid falling victim to someone impersonating another, usually well-respected member, you need to make sure that you are trading with the right person.

You can do so quite easily by visiting your trade partner's profile by clicking on his nickname in the trade. Now compare the ID of the user with the one you have talked to. The ID can be found at the very top of the TBM profile, the same ID also shows up in any member or TBM profile URL.

If you are still unsure whether you are dealing with your intended trade partner, also compare the user ranks, join date, TBM ratings and posts. Does everything check out? Great! Nothing is stopping you from engaging in a trade with this person.

However, if you still feel something is fishy and you feel you might be dealing with an imposter, please copy a link to their profile in the following textbox and report them in Complaint Area forum.

We understand how frustrating it is to be the victim of a scam. As a first step, we ask you to immediately leave a negative rating for the trading partner to protect other members of the community. Unfortunately, we do not have the ability to access external payment systems (such as bank accounts, PayPal or credit cards). Therefore, we are unable to reverse transactions or reclaim funds.

Please contact your bank, payment provider or the relevant authorities directly to check possible solutions - these institutions have the necessary tools for this.

Use the "Please ban this scammer!" option if you can provide us with evidence that originates directly from our platform. External documents (such as screenshots, emails or chat logs) can be manipulated and cannot be reliably verified by us.

Please try to find a solution with your trade partner first. If this is not possible, enter a link to the corresponding trade or transaction here:



To receive support, the following requirements apply:

• The rating cannot be older than 1 month, otherwise a late fee of 130 elite*gold will be charged.
• You must have the Premium or elite*gold Trader badge, if it is not an elite*gold transaction.

Unfortunately, due to the increased use of ad blockers (and the lost revenue as a result), we have been forced to discontinue our free support. However, we believe that the prices of the necessary badges are fair enough, also considering that everyone can earn money through The Black Market.

Please notify your trade partner about your thread after creating it.

You need to file a police report first. The police can then request information on the user in question by contacting us at [email protected].

Note that your overall ratings only include one rating per member in order to avoid abuse. This means that you can only receive a total of two ratings (one trade rating, one rating for an elite*gold transaction) from a single member that will be displayed in your overall rating, even if you conduct several trades with the same member.

We only ban members with valid proof. We do not accept evidence from external sources; that is, no chat logs, and screenshots or videos only if they include proof taken from our site that we can actually verify.

If you have valid proof, please enter a link to the corresponding trade here:



Please note that you might not receive any answer if your proof doesn't meet our requirements mentioned above.

Please contact our support in the Complaint Area forum in order to discuss the case.

You're not trade restricted.

To reset your PIN please click here. Don't worry if your registration IP address doesn't match your current IP range, you can also verify your phone number in order to reset your PIN. If none of this works for you, please click the button below to request a PIN reset via our support in the elite*gold Support forum.

Please open a dispute as soon as possible to lock the amount of elite*gold you've sent to the other member. To do this, open the corresponding transaction and scroll down to the "open dispute" tab. Follow the instructions provided and finally click submit. Once you have done that, you should try to come to a solution with your trade partner. If this isn't possible, please skip to the next point in this category to escalate the dispute.

You have already exceeded the deadline for opening a dispute? That's unfortunate, but of course there might be cases where it cannot be avoided. To contact our support in the elite*gold Support forum, please click the button below after entering a link to the corresponding elite*gold transaction below:

You should always try to resolve a dispute with your trade partner first. However, if this is not possible, please enter a link to the corresponding dispute below:

Please contact our support in the elite*gold Support forum by clicking the button below.

Please contact our support in the elite*gold Support forum by clicking the button below.

First you should check if one of your trade partners escalated a dispute for one of your elite*gold transactions. Usually there is a thread linked in the escalated dispute, otherwise please check the elite*gold Support forum for a complaint about you. If you haven't found a reason for the elite*gold lock please create a support ticket with the button below.

Your elite*gold is not locked!

Please enter profile links for all accounts that you assume to be multi accounts in the here:



Click the button below to contact our support in the Complaint Area forum.

Please provide a profile link for the account that you would like to report:



Click the button below to contact our support in the Complaint Area forum.

Please use our built-in report function to report the message that you find offending. You can do so by clicking on the button which is located on the bottom-left of every post or at the top-right of every PM.

Please provide a profile link for the moderator in question:



Click the button below to contact our support in the Complaint Area forum.

To report a post, please use our built-in report function by clicking on the button which is located at the bottom-left of every post.

Please contact our support in the Complaint Area forum by clicking the button below.

Please contact our support in the Audits forum by clicking the button below.

Please contact our support in the Complaint Area forum. To do this, click the button below after entering a link to forum in question here:

Please create a poll in our Suggestions forum. Depending on how popular your forum idea is, the forum will be created.

If you are reading this you are probably using a proxy or another PC to connect to our website. First, you should try to open other websites on the blocked PC to check if something is wrong with your Internet connection. If this works, continue clearing the cache of your browser and try to visit our site again. It might also be a good idea to test another browser. If it still doesn't work, please disable your antivirus software/firewall for some minutes or whitelist our domain for those tools.

Our site still won't show? Then you probably got banned by our DDoS protection. Your options are now to obtain a new IP address by resetting your Internet connection (this only works for dynamic connections) or to wait some hours until your IP address is no longer banned.

In order to avoid being blacklisted by our protection, you shouldn't "hammer" our site by pushing the refresh button too often or opening hundreds of tabs at the same time. Also, don't use tools which access specific URLs of our domain at a specific interval (e.g. thread checking tools).

This is a part of our spam protection. Unfortunately we can't tell you the excact requirements to bypass the protection, it only affects new members, so just stay and post a little, all of your posts will get converted as soon you hit the requirements.

If the bug is security related, please contact Luke via private message, otherwise click on the button below to contact our support in the Complaint Area forum.

Please contact our support in the Complaint Area forum by clicking the button below.