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Originally Posted by ChicaneMilos
Any idea why they disabled freeroam chat?
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The chat feature included html, which EA sometimes used for in game broadcast but hackers were using html to cause problems. There was also a filter to censor bad words, which was working, although they couldn't reasonably filter out every potential bad word in every potential language used. There was also the issue of players using a temp accounts to "broadcast" information about bugs, exploits, or just general complaints in the game.
EA could have just disabled html from chat. However, by that time, EA didn't want what was left of the development team working on anything not directly related to increase sales of boost, so only a minimal effort on bug fixes, and all work stopped on the main game map, never completing the area linking Kempton, Palmont, Rockport, or the canyons. Rather than fix the chat, they just disabled it.