I sent a email about not being able to get onto my account and got this. I was using the udobot by tvirus when my account got closed. The funny thing is I barley used the damn thing, and I haven't even used it for like over a week. It is really hard to take this email seriously when they can't even spell correctly too.
Thanks for your question. My name is Raven Brooks and I'll be your contact person for this process.
You have been found to be using an external bot to play the game for you. We developed a script to detect the users who used this and we have a accurate take on who was bot using. You are one of these users. Under the Terms and Conditions of Bigpoint, to which you agreed upon:
1.2.9 The Games and Services can only be accessed by means of a standard web browser or special tools which have been provided or expressly approved by Bigpoint GmbH (Ban on of non-authorized scripts). In other words: The use of programs which cause excessive server load are strictly forbidden. The application of software to systematically or automatically control games or individual game functions such as bots, macros, etc. or to reproduce or evaluate games, game components or content provided on the Bigpoint platform is prohibited.
You have violated this term, and as such you have severly damaged the game and its balance. Under European and American law we have every right to prosecute and obtain the money lost by you abusing such a bot in the game. Under the European Law of Competition and the American Law of Antitrust, you are using a anticompetitive program which deems this action appropriate.
However, we have been leniant in this case and instead we have terminated your account under section 8 of the Terms and Conditions:
The User knowingly violates any law or the rules of the Games and/or Services, and does not discontinue his/her actions despite having received a warning. A warning is not required in case of a severe offense where it would be unreasonable to expect Bigpoint GmbH to remain bound by the contract.
and:
The User violates the prohibition of non-authorized scripts (see Sec. 1.2 above).
The account has therefore been terminated. The account will not be returned to you, and the rules on such matters have been clear to you. You willingly broke the rules of the game and the law; now you must face the consequences of this.
The evidence is clear and as such we consider this matter closed.
I hope I was able to help you with your problem/question and wish you lots of fun playing the game!
Sincerely,
Raven Brooks
--
Bigpoint Support
Fax: +49 (0)40/88 14 13-906
BIGPOINT GmbH
Christoph-Probst-Weg 3
20251 Hamburg
Germany
Managing Director: Heiko Hubertz
Register: HRB-Hamburg 94148
