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Pay attention:
"As we all know, buying a premium ticket will give you preferred access in game no matter what the server traffic. If you have a premium ticket you should be connecting in game without any problem. If that is the case and still disconnecting from the game, reasons are:
1.blablabla end"
Look at the highlighted part,then look at the message previously sent to them.The guy didnt even say anything about premium,yet they answer to the question as if it was premium-bug related.They are not bothering to give you an answer if you are not using premium.
Therefore,I reserve my right to rewrite the message that should have been sent back to him
Hello. this is Silkroad Online.
Dear Valued Premium Buyer Customer,
Greeting from Joymax Customer Support Team For Premium Buyers!
We have received your email regarding connectivity issue due to server traffic.
We are sorry for the inconvenience that this may have caused you.
As we all know, buying a premium ticket will give you preferred access in game no matter what the server traffic. If you have a premium ticket you should be connecting in game without any problem. If that is the case and still disconnecting from the game, reasons are:
1. If you are trying to login when the servers are crowded the game will disconnect you if the server is too full - not a problem if you have premium ticket.
2. SRO is offline, laggy, or the servers are in check temporarily - possible.
3. Reinstall SRO clean folder no edits.
4. Check if you have a strong connection - contact your internet service provider to check on this.
5. Kindly check if your firewall is blocking SRO or something similar.
P.S.: If this is not the case of disconnecting from the game,reasons are:
1.goldbots
2.goldbots
3.we are greedy n hungry for ya $
4.goldbots
5.buy premium
Thank you for your support and have a great day! ^_^v..(they`re thanking you for your money)
* Blablabla
* To prevent the loss of accounts, we strongly recommend our users to buy premium.
Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at JOYMAX.COM - Global Hub of Fun :: SilkroadOnline.
Sincerely yours,
Joymax Customer Support Team for Premium Buyers
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