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Thank you for contacting Electronic Arts.
At first, please accept my apologies for any delay in addressing your issue. I can understand the frustration you are enduring at the moment for not getting a timely reply, but please know that due to high volume of contacts we were unable to provide our level best to get back to you as fast as possible.
I appreciate your interest in EA Games. Please let me assure you that I will do my best to resolve the issue to your satisfaction.
I have reviewed your e-mail and I understand that you are facing problem while login and getting error "Login Failed - Please try again". I understand how this could be confusing. To get this sorted please follow some general troubleshooting steps that can help you troubleshoot this issue.
First, be sure to disable any firewalls you have running.
• Software firewalls can simply be turned off, usually by right clicking on the icons near your clock and selecting “Close” or “Exit”.
• Hardware firewalls should be bypassed by going from the computer directly to your modem, skipping any router you may have.
• Try cycling the Power on your modem. For this, switch off your modem and leave it un-powered for about 5 minutes then re-start the modem, this should power cycle your modem. If you have Windows XP, there is a built in Firewall that we will want to disable. Please follow these steps to do so:
• Double click “My Network Places” on your Desktop or in your Start Menu
• Click “View Network Connections”
• Right click on “Local Area Connection” and Select “Properties”
• Click the “Advanced” tab
• Make sure to uncheck the box under “Internet Connection Firewall”
If you are able to connect after disabling any firewalls you have running, then this is definitely the cause of your trouble. If you wish to play the game with your firewall running, please add the game to exception list of your firewall.
At Electronic Arts, we express gratitude for your interest and request the same in the future. To know more about our online knowledgebase, please visit:
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