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A gamemaster (also GM, game master, gamemanager, referee, or shén yàng 神样) is a person who acts as an organizer, officiant for questions regarding rules, arbitrator, and moderator for a multiplayer game.
The role of a gamemaster in an online game is to enforce the game's rules and provide general customer service. Also, unlike gamemasters in traditional role-playing games, gamemasters for online games in some cases are paid employees.
(official explanation, source wikipedia)
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