Browser extension issue

[Paladinz]

Been trying to install Archlord on my 64bit Win7 PC but the browser extension installer keeps crashing with the following error :-

Feature Transfer Error
Feature: DefaultFeature
Component: SubFiles
Files: <SUBPLUGINS>\
Error: The filename, directory name, volume label syntax is incorrect.

Contacting webzen support directly keeps getting the same "please download the game" email and not holding much hope for the support forum.

Anyone know how to fix this or to bypass the browser extension?

[ACE-ppc]

Originally Posted by Paladinz

Been trying to install Archlord on my 64bit Win7 PC but the browser extension installer keeps crashing with the following error :-

Feature Transfer Error
Feature: DefaultFeature
Component: SubFiles
Files: <SUBPLUGINS>\
Error: The filename, directory name, volume label syntax is incorrect.

Contacting webzen support directly keeps getting the same "please download the game" email and not holding much hope for the support forum.

Anyone know how to fix this or to bypass the browser extension?

hi,
- did you install the extension as Admin ??
- did you try the latest version of the extension installer from website ??
- what os are you using ??
- what browser are you using ??
- what AV are you using ??

Greez ACE

[Paladinz]

Thanks for the reply ACE-ppc,

Yes, I ran it as admin, yes I used the latest copy from the website, OS is Win7 64bit as stated, browsers are IE & FireFox, AV is Kaspersky IS

[ACE-ppc]

Originally Posted by Paladinz

Thanks for the reply ACE-ppc,

Yes, I ran it as admin, yes I used the latest copy from the website, OS is Win7 64bit as stated, browsers are IE & FireFox, AV is Kaspersky IS

Hi,
you can try the following ...

- download
- start it and add a filter ProcessName begins with <exe name of the setup>
- Start logging and try to install the extension.
- after it fails stop logging
- save the log in pml format - activate only events with current filter and no profile events
- upload it and send me the link to the file on pm

ill check it for you.

Greez ACE

[Paladinz]

Thank you for all your help over the last week with this problem ACE. You've gone way above and beyond the call of duty. It's rare to find someone who takes so much time over something like this, you're a gem!

Looking forward to playing my toons after a year or two break!

[adr190]

i have the same problem, how to solve it??

[WTF-imdoinyamom]

Originally Posted by adr190

i have the same problem, how to solve it??

How hard is it to read 2 posts?

[MarFenix]

Maybe he did , but nothin helps ?