did anyone unbanned by contacting customer support

[seafighter20]

Please share your experience if you contact customer support, I already start it and got first respond that they won't give back account on any circumstances, going to continue and deny everything, not going to lose anything.

[dude999000]

yes, i told them i didnt used glimmie and i could proof it, i send them a screenshot from the times that i played, so they unbanned me

[iuzarneim]

" i send them a screenshot from the times that i played, so they unbanned me" - this mean i need to printscreen my account everynight/day when i stop game/logout in case if I got banned to tell them "look, i played until 10:00 last night and this morning i got banned" ?

[xJessie123x]

Hello,

The account will not be given back under any circumstances until Wed Apr ** 08:20:22. It has come to our attention that illegal help was used on that account. All suspended accounts have been carefully reviewed by our coders.


Sincerely,

Jeanette

[seafighter20]

Originally Posted by xJessie123x

Hello,

The account will not be given back under any circumstances until Wed Apr ** 08:20:22. It has come to our attention that illegal help was used on that account. All suspended accounts have been carefully reviewed by our coders.


Sincerely,

Jeanette

I got exact same e-mail from same person but different time and date.

[DonkeyO.o]

I played like normal when i got banned? Can i mail and proff that?

[WAR sucks]

Originally Posted by dude999000

yes, i told them i didnt used glimmie and i could proof it, i send them a screenshot from the times that i played, so they unbanned me

That's incredibly lucky, How did you have screnshots of you playing? And how do screenshots prove that you were playing?

[cheatingking]

sometimes it works (if you are lucky) but mostly nothing's gonna happen

[JaguarDO]

Hallo,


Zoals aangekondigd in het forum, hebben wij de laatste weken alle bewegingen gelogt en opgeslagen in Seafight.
Zo hebben we een volledig verslag over wat er gedaan werd met de accounts.

Na evaluatie van deze log bestanden is jouw account als botuseraccount geïdentificeerd.
Een fout wordt uitgesloten.

Dit account is permanent uitgesloten van het spel en zal niet meer worden geactiveerd.

Met vriendelijke groet,

Sindy

________________________
Translated whit google:

Hello,


As announced in the forum, we have in recent weeks, all movements are logged and stored in Seafight.
We have a full report on what was done with the accounts.

After evaluating these log files is your account if botuseraccount identified.
An error is excluded.

This account has been permanently banned from the game and will not be activated.

Sincerely,

Sindy

____________________

I'm 100% sure that i didn't bot the last 4 weeks...

And in the mail they say that i'm permanently banned but when i log in i get a date when my boat comes free?

[丂のひﾚ尺乇ﾑｱ乇尺]

Never return accounts unless they mistakenly not have a positive response.

[Nectix]

Contact the Support.