customer support ♕

[elsa3dany1]

hi guys
after i got log in failed ( banned )
then i contact customer support and told them
about i am got banned and and
then they reply back and send me this


now i wanna know they said not banned , and it is active!
lol after i saw this message . i think they back me up .
and opened my game and saw the same .
now i will reply back for them .
them might help me more .
or maybe they kidding me
i will see soon .
♕ ♕ ♕ ♕ ♕ ♕ ♕ ♕ ♕ ♕ ♕
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now time to your comments
if u have good thing to say , say
but don't spam or say bad things.
_______________________
ELSA3DANY1™
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[resha2011]

this is a lag and they are working to fix it
Hello Yousef,

Thank you for contacting Electronic Arts and letting us know about the status of your issue.

Please let me clarify that this is currently a known issue and our Game Experts are already working to get this fixed as early as possible. We are unable to provide you any estimated time-line for this to begin working again, however, rest assured that extensive efforts are being made by Game Experts to sort this out at the earliest.

We apologize for the inconvenience caused by this issue.

For any other queries or concerns, please visit our extensive knowledge-base at

Regards,
Mayank
Electronic Arts - World Wide Customer Experience

[Sami]

I don't understand the sense of your thread..

They say that your account is unblocked. Well, congratulations, but eh..
Are you unbanned now?

[elsa3dany1]

Originally Posted by resha2011

this is a lag and they are working to fix it
Hello Yousef,

Thank you for contacting Electronic Arts and letting us know about the status of your issue.

Please let me clarify that this is currently a known issue and our Game Experts are already working to get this fixed as early as possible. We are unable to provide you any estimated time-line for this to begin working again, however, rest assured that extensive efforts are being made by Game Experts to sort this out at the earliest.

We apologize for the inconvenience caused by this issue.

For any other queries or concerns, please visit our extensive knowledge-base at

Regards,
Mayank
Electronic Arts - World Wide Customer Experience

i hope what u said is true , i miss my 911 :'(

Originally Posted by König Sami

I don't understand the sense of your thread..

They say that your account is unblocked. Well, congratulations, but eh..
Are you unbanned now?

u know me too can't understand what i said!!
it is big problem i don't know if that ban or no

[Sami]

You are not banned.

[elsa3dany1]

Originally Posted by König Sami

You are not banned.

so what is log in failed ?

[AWaytoExpensive]

haha look at the name under
REGARDS,
im sure EA also used indian call centers. but anyway - kind of crazy why you cant login.

[2JZ666]

Idiot... you are not banned.

[turicsabi]

He is banned. EA's customer support is a big ****.
This thing happened to me to at the last banning when one of my account was banned and i asked them the reason for it. For two weeks every day they wrote only **** that my account is fine it's not banned, clear cache, reinstall game...bla bla bla. After two weeks one of the developers or something like that wrote me that my account is banned and that's why I cannot log in.
So get used to it...u are banned

[nfsky]

need the adress mail for the support

[denis89]

but if you did received ban, you woud get message like this when you try to enter the game : your account has been banned, please contact ea support

[turicsabi]

Originally Posted by denis89

but if you did received ban, you woud get message like this when you try to enter the game : your account has been banned, please contact ea support

Nope. You receive the Login failed message

[denis89]

no, you dont. your account woud be suspended, you coudnt log in to the forums with it or main nfs web page. and you woud receive ea e-mail about ban

[wercoil]

Originally Posted by denis89

but if you did received ban, you woud get message like this when you try to enter the game : your account has been banned, please contact ea support

This one,
i've been banned 1 year ago, i did NOT receive any email but, trying to logging into the game the message told me to contact EA Customer Support.

This was for a 72 hours ban (3 days).

And yes, if your account has been banned you CAN'T log-in into the forum and on the official game site.

Asking information to CS about a NOT real ban can cause your account to be investigated ...... so, if you use cheats or hacks and you're not sure if your account has been banned or not, try to wait for 3 days before asking for nothing.....

[turicsabi]

There are different kind of bans. Auto-ban and bann from developers. The login error comes from developer ban.