Quote:
Originally Posted by chrisklarborg
No, but that results in customers losing all chat history and proof of purchase as soon as they get kicked. I saw multiple reports of people saying they reported a ban/problem, got banned from WIF and then couldn't even report anything because they had no proof left due everything being ticket only
But like I said, it's been months since I heard that and never again, so if that really happened maybe you changed that behavior.
And about the price, yeah I personally think it's overpriced, but if people enjoy paying for it I got no problem with that.
If I’m correct you're a seller and not the actual dev, but everyone needs a team. You’re probably one of the few people here that talks professionally and stays neutral, and your support seems good too, so I appreciate that and think the product is solid anyways.
I only mentioned the ticket thing because I saw like 5 reports about it, even with other providers. Just making people aware so they save proofs/screenshots if they ever need them
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Just like there are people with bad experiences, there are people with good experiences; that’s how it is with every provider.
I don’t think a provider with 100% satisfied customers even exists.
I use the ticket system because it’s the simplest and most practical method; 99% of devs use it.
I am always open to creating epvp trades. If the history gets deleted, it is the user's responsibility to take proof. I believe that if you are going to pay a significant amount of money, you should record the entire process for your own security.
I can't take care of that.
There are many users who speak badly about a product and have never bought anything, simply because it’s free to create an account here and give an opinion on something.
It’s just me at WIF—handling support, administration, etc. Therefore, maintaining a 10/10 support 24/7, 365 days a year is almost impossible. I am human.
Regardless, I always try to improve as much as I can, but if WIF is still up and running, it’s because I’m still doing things right.
I’m still here, while I watch other providers come and go over time.
Going back to the topic of chat history.
After the purchase, the ticket remains open for several days, even weeks, in case the customer needs support, settings, or whatever.
The user should take a screenshot of the transaction or even record it, but that's just common sense. It's supposed to be an online purchase, and in crypto.
It's not my problem if the user doesn't take proof of their own purchase, which is their own backup. I can't be responsible for that.
A lot of people talk badly about the product with lies, and they use the ticket as an excuse, saying they don't have proof. When it's obvious that after paying for something, you previously record or take screenshots of when you send the money.
At least one screenshot of a chat must exist, otherwise it's the customer's irresponsibility. It's common sense, it's the internet.
You can't rely on a history.
Regardless, I have never scammed anyone, and I never will.
