sorry for my bad eng.
1st uninstall anti-virus you have on your computer(to prevent conflict)
then you need to download
make it free version 
spyboot (mbam end combofix most off time solve all problems)

Guides : download all 3 programs dont install
1st install malwarebytes run fast scan if somting faund clean pc- > restart PC > uninstall
uninstall malwarebytes :
*Open the Control Panel.
Select Add / Remove Programs .
Select Malwarebytes' Anti- Malware, click Add / Remove , and follow the instructions on the screen .
Restart your computer if asked to do so .
2nd installed combofix scan let finish worck auto restart pc When ends > uninstall
uninstall combofix .
Click Start Windows 7 Start Button and in the Search programs and files included combofix / uninstall ( note the space between combofix and / uninstall )
Start Windows XP Start Button and select Run .. from the menu . This will open the dialog box
In the Open: field , type combofix / uninstall ( note the space between combofix and / uninstall ) and click on the OK button.
3rd install spybot run scan > if found something clean it > restart PC >uninstall
How to uninstall ?
Spybot - Search & Destroy will uninstall from the Windows Add / Remove Software control panel without problems. The following directories will not be removed During the uninstall procedure, if you want Those folder to be deleted , you will have to remove them by hand :
Windows XP: C: \ Documents and Settings \ All Users \ Application Data \ Spybot - Search & Destroy \
Windows Vista or Windows 7 or Windows 8 : C: \ ProgramData \ Spybot - Search & Destroy ( Please note that the Application Data Folder is hidden . Know if you can not find this folder please check your folder properties . )
*hope this healp have a gud day to






