[bug] premium

r3vRb · 09/07/2009, 05:56

i have premium plus i have 1 day left and i have my GT that comes with the premium ON and i was clientless with sbot and im trying to log in... but im in the autologin system i cannot connect first try with my premium on and GT . THX joymax.

~~abdelkawy~~ · 09/07/2009, 06:26

yea cuz roll back

sessa · 09/07/2009, 08:26

Post it to Joymax bugreport. This forum can't help you

x_king_x · 09/07/2009, 08:48

sro is F***ed UP

urmomzzz · 09/07/2009, 17:41

Happened to me too. Think it is cuz of the rollback...

3amena · 09/07/2009, 17:44

Quote:

Originally Posted by x_king_x

sro is F***ed UP

No,ISRO Is F***ed Up

r3vRb · 09/07/2009, 19:44

answer from joymax...

Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,

Greetings from Joymax Customer Support Team!

Please be advised that if its just 1 to 2 days of premium time left it will dissapear when the rollback has taken effect. We really apologize for any inconvenience that this may have caused you and we really understand your frustration about this matter. Please refer to the website regarding the compensation for this loss. Thank you for understanding and have a great day.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.

Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at

.

Best regards,

Joymax Customer Support Team

urmomzzz · 09/08/2009, 02:27

Quote:

Originally Posted by r3vRb

answer from joymax...

Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,

Greetings from Joymax Customer Support Team!

Please be advised that if its just 1 to 2 days of premium time left it will dissapear when the rollback has taken effect. We really apologize for any inconvenience that this may have caused you and we really understand your frustration about this matter. Please refer to the website regarding the compensation for this loss. Thank you for understanding and have a great day.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.

Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at .

Best regards,

Joymax Customer Support Team

Wow, they really didn't told you to buy another one

I think they are improving ^^