Hello. This is Silkroad Online.
Some of our players are experiencing problems after the newest client update on May 23rd Silkroad Standard Time with their anti-virus program. Certain anti-virus programs are detecting the Silkroad client file as a virus and preventing users from executing the file. We are aware of this problem and working to fix it as soon as possible.
For players using Kaspersky as their anti-virus program, we have confirmed with Kaspersky that this problem exists. If you are using other anti-virus programs and experience problems, please try downloading the newest update for your anti-virus program. If the error is still not fixed, let us know through the forums, and we will post updates as they become available.
We apologize for the delay in addressing this problem and for the inconvenience caused, and ask for our users’ understanding in this matter. The issue lies with incompatibility with certain anti-virus programs, causing them to detect the Silkroad file as a virus. There is no actual virus.
If you cannot run the game normally, or are receiving an error message such as [Error code 2] because of this anti-virus problem, please uninstall your current version of Silkroad, then install Silkroad again. Your game should run normally.
To protect the security of our users, Silkroad Online runs daily virus checks. Please be assured that there is no danger of your system being infected through the game or our website. The majority of issues like these arise from software incompatibility or use of illegal third party programs. We recommend our users to refrain from visiting unauthorized, unsafe, or illegal websites, downloading illegal or suspicious programs and attachments, and to run periodic virus scans on their computer systems.
Thank you.
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