[HOW TO] Help us to resolve your problem

[Blober]

I have noticed some post with no sens, not enough data or just asking for something that have been aswered many and many times.

So maybe these few rules could help everyone to resolve and help to resolve eachone's problems.


Before posting your question, use the search function to see if your problem have not been already answered.



As you can notice, the first thing you can see when you come on the shaiya dev section (and all sections too) is all of these titles.

So the first thing you should do when you post is using a clear title. Adding [HELP] / [HELP ME] or [NEED HELP] in the title is not attractive.
You just should add a clear title explaining your problem (6/7 words max).

Example:
You problem is a DataBase connection error. The title you should post is "DB connection error" and maybe the number of the error if available.

Example 2:
Your server is starting but coming back to pause in the next seconds. The right title should be: "Services stopped after launch"

So never use "HELP or NEED or HELP ME" into the title and never use "[]".
You just need to addapt the title to your error/problem.


Then we will look at the big part! When you clic on a title (Yes it's appening sometimes) you come into the thread page with the main post (the first).

In this part, we will do it in 3 steps.

The first step is your problem.
Explain it as you can but explain it clearly. Add the error (if it's available) explain what you did, when the error came and what it did after.



Next rules are for Server problems. If your problem is a web part, please go to the "Web Problems" part.

The second step is your server setup.
Say to us which server files you are using, which EP, which DB, which version of sql you are using and of curse your pc setup (you are not forced to add you pc setup. It's as you want).

And the last step are the logs! Yes the logs!
Add your logs to the post. That can be your server logs or your DB logs. Add it into a spoiler or as attachment.

To resume:

• A clear and precise title that resume your problem (don't add [HELP], [NEED HELP] and everything that is between "[]").
• Explain your problem with manips which cause it (explain it as you can but explain it right).
• Add your server setup (Server files, server EP, DB, SQL version and pc setup).
• Add logs if they are availables(DB and/or services logs).

Web problems:

First bis: Add the name of the script and a link to the script thread.

The second step is to say us which webserver you are using. (Apache version, php version)
You could also add which version of sql you are using.

The last step is to give us your "phpinfo" into a spoiler.

To get your php info: add the following lines to a php file

PHP Code:

<?php phpinfo(); ?>

Name it as you want. Then upload it to your webserver and go on it.

To resume: (Web part)

• The name of the script and a link to the script thread.
• A clear and precise title that resume your problem (don't add [HELP], [NEED HELP] and everything that is between "[]").
• Explain your problem with manips which cause it (explain it as you can but explain it right).
• Add your web server setup (Apache version, php version and SQL Version).
• Add your phpinfo.

That's all. All keys are into your hands and your keybord.

[Blober]

#Bump

Do you find this usefull?

[JuuF]

No, i did not.

[Blober]

Is that a troll? Or you really think it's useless?

[MC Flip]

People won't follow your guidelines anyway.

People that post 'incorrect' Topics are either:
- New members that join the forum for a specific question because they fail to follow numerous tutorials given to them
- Members with poor english knowledge which are hard to understand and even harder to explain them something