I read that thread. I have researched the game and know these facts tho lol
It's sad like rly
in the acc section of the database there is only one gm level and then one dev level
Show any kind of favoritism (e.g. hand out free items or AP) --- They are able to do it. they open the gm console and add items lol, they're just not allowed to
Fix bugs --- They're obviously not dev's xD
Alter already existing game features --- ""
develop new game features --- ""
View your tickets or respond to them --- okay nawh, this is bs.. some game sages are able to respond to tickets because they are also community managers.
Ban accounts or threaten to ban any account --- A game master can ban you lol, all game masters have GS in their ingame names
Deal with ban appeals --- wrong..
Investigate event related issues (reward not received, AFTER 2 days have passed) --- They don't have access to the database lol, but some people have a pen tool for events
Deal with GS related feedback --- obviously doesn't make sense
A normal person like me can hack arcade like this without being a GM, YOU MUST be in the room to provide proof.. else how are you proving it? You're only assuming things for all we know.