Thank you for contacting Electronic Arts! My name is Ben and I will be the Specialist assisting you with Need for Speed World. I wanted to start by thanking you for your patience and apologizing for the wait time that you have experienced thus far. Just so you are aware, once I accepted ownership of your case, all of your responses will jump to the front of my personal queue, so the dialogue between us will be much quicker than the amount of time it has taken to get to your case.
Now let’s get started. After reviewing the case notes and previous correspondence, it is my understanding that you are having problems with the Treasure Hunt streak. I hate running into these types of issues when I am gaming, so I completely get your frustration, but know that I am here to help and intend on doing so!
As I cannot do anything about the streak at this point, I have refunded the 500 SpeedBoost points that were spent. I hope this helps in getting back behind the wheel and building up that streak again!
Anyway, thanks again for taking the time to reach out and like I said, I am confident that we can get this knocked out for you; I would just ask that you be patient with us while we work through everything.
Finally, I wanted to make sure that you had all the resources you could need for any future issues. We have an extensive knowledge base full of troubleshooting and general knowledge located at help.ea.com as well as Answers HQ. Answers HQ brings all of the EA community together to offer support to each other and I’ve personally even found a lot of solutions that we use based on how awesomely supportive our community is. You can find it at answers.ea.com.
We have closed this case for now . You can reach us at help.ea.com for further assistance
Regards,
Benjamin C.
EA Customer Experience
is this a bug or what ? and what should i do now 
