I was banned too :| :/
Dear [My Name]
This E-mail is associated with our previous chat session. Regarding to your banned account, Just to to the website

so you can try to retrieve the account.
If you have any problem with your account kindly provide us this case number ( ******** ) as reference. In case that you have any questions or problems regarding EA, feel free to contact us.
Thank you for contacting us, Have a great day!
We have closed this case for now . You can reach us at help.ea.com for further assistance
Regards,
Michael John M.
EA Customer Experience
Dear Customer
Product Name: Need For Speed World
Email address: #######@********.com
Thank you for contacting us regarding the action that has been taken on your account. The sanction on your account is pertaining to the following violation:
- Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items.
Having completed a thorough investigation into your account and the complaint that you have made, we must advise that your account was actioned correctly, in full compliance with our policies and procedures.
Following our review into the actions taken on your account we wish to confirm that we shall not be removing this ban from your account, nor will we be pursuing this issue any further at this time.
Thank you for bringing this matter to our attention. As a valued customer, your feedback is very important to us.
Yours sincerely,
Jessica
EA Customer Service
EA.com Customer Relations