Authentication Help

[Friday©]

Hey, I dont know if this is the right section for this or not, but i have the authentication enable with google authentication on my phone, to generate a code for safety reasons, well my phone actually decided it was gonna die, and not do anything so, i have got a new phone and was wanting to know how to go about changing that over, haven't had any luck if someone could help me out please, thanks

[Der-Eddy]

Did you save your backup codes? In that case you can remove your 2FA Auth and re-enable it with a new qr code

[Friday©]

Originally Posted by Der-Eddy

Did you save your backup codes? In that case you can remove your 2FA Auth and re-enable it with a new qr code

To be honest i cant remember if i did or not probably not, i mean i have the app downloaded on my new phone i was hoping i could just scan the code

[bisko #EGG]

Originally Posted by Friday©

To be honest i cant remember if i did or not probably not, i mean i have the app downloaded on my new phone i was hoping i could just scan the code

Lol, got the same problem like you and I had a screenshot on my old phone but rip the phone... Maybe I saved it on my PC but not quite sure and changing it with new phone doesn't work kinda.

[Der-Eddy]

If you don't have any backup codes to authenticate (basically it's 10 auth codes which work anytime without using a OTP App like Google Authenticator)
write a support ticket here:

[Friday©]

Originally Posted by Der-Eddy

If you don't have any backup codes to authenticate (basically it's 10 auth codes which work anytime without using a OTP App like Google Authenticator)
write a support ticket here:

Thanks, I just did a ticket and hopefully this will be resolve. Thanks again.