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Authentication Help

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Old   #1

 
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Authentication Help

Hey, I dont know if this is the right section for this or not, but i have the authentication enable with google authentication on my phone, to generate a code for safety reasons, well my phone actually decided it was gonna die, and not do anything so, i have got a new phone and was wanting to know how to go about changing that over, haven't had any luck if someone could help me out please, thanks
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Old 10/03/2018, 15:06   #2
 
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Did you save your backup codes? In that case you can remove your 2FA Auth and re-enable it with a new qr code
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Old 10/03/2018, 15:17   #3

 
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Quote:
Originally Posted by Der-Eddy View Post
Did you save your backup codes? In that case you can remove your 2FA Auth and re-enable it with a new qr code
To be honest i cant remember if i did or not probably not, i mean i have the app downloaded on my new phone i was hoping i could just scan the code
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Old 10/03/2018, 16:49   #4



 
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Quote:
Originally Posted by FridayŠ View Post
To be honest i cant remember if i did or not probably not, i mean i have the app downloaded on my new phone i was hoping i could just scan the code
Lol, got the same problem like you and I had a screenshot on my old phone but rip the phone... Maybe I saved it on my PC but not quite sure and changing it with new phone doesn't work kinda.
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Old 10/03/2018, 17:00   #5
 
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If you don't have any backup codes to authenticate (basically it's 10 auth codes which work anytime without using a OTP App like Google Authenticator)
write a support ticket here:
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Old 10/03/2018, 19:03   #6

 
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Quote:
Originally Posted by Der-Eddy View Post
If you don't have any backup codes to authenticate (basically it's 10 auth codes which work anytime without using a OTP App like Google Authenticator)
write a support ticket here:
Thanks, I just did a ticket and hopefully this will be resolve. Thanks again.
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