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Getting back lost account using Support!

Discussion on Getting back lost account using Support! within the League of Legends forum part of the Popular Games category.

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Getting back lost account using Support!

Hello guys, I have a very specific situation here.I got my League of Legends account banned.The banned account is the account of my brother who died last year.Brother gave me the account to use it, but in the meantime i deleted his email because of his death and by deleting the email I made myself unable to change account password.I have written to League of Legends Support to change email on which account is registered on and I was demanded some information which is impossible for person who did not make an account to know. I gave some information, but unfortunately, I could not remember all of them so Riot agent told me that he has to ban my account until I provide needed information (which is literally impossible since my brother made this account).I wanted to ask, what tools could I use to get information.For example, there is a question:"Which was the first 1350 IP champion you bought".I open League of Legends Scrapper and the the date of the first 1350 IP champion.That answers my question.How can I get other information I need?

I know that it is against League of Legends Terms of Use to use someone else's account, but my brother is not someone else for me.The account is one of the memories I have of him.

Thank you in advance!
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Old 07/17/2018, 00:03   #2
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I guess it's really hard to get some of the information you want or need. I don't see any way... you can try to tell riot the true story, they are only human as well.

I know that riot often asks for informations like payment-method, if paypal the payment mail address, registration mail address, internet access provider, etc.

Tell them the real story with all the information you have about your brother.
Since your brother (R.I.P.) is not here anymore and it's not, not allowed to have multiple accounts, i don't see a problem with that.
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Old 07/17/2018, 06:07   #3
 
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Thank you for your answer!
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Old 08/12/2018, 23:46   #4
 
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I had similar situation and I was honest. It didn't help first, I didnt give up and after proving some information I got the account back
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Old 08/12/2018, 23:49   #5
 
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Thank you!
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Old 08/13/2018, 19:25   #6
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How is it going? Did you manage to get that account back yet?
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Old 08/13/2018, 21:47   #7
 
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Thanks for your concerns guys, here is the transcript of our conversation:


1. Me: "I have a very specific situation here. I got my League of Legends
account banned. The banned account is the account of my brother who
died last year. Brother gave me the account to use it, but in the
meantime i deleted his email because of his death and by deleting the
email I made myself unable to change account password. I have written
to League of Legends Support to change email on which account is
registered on and I was demanded some information which is impossible
for person who did not make an account to know. I gave some
information, but unfortunately, I could not remember all of them so
Riot agent told me that he has to ban my account until I provide
needed information (which is literally impossible since my brother
made this account).

I know that it is against League of Legends Terms of Use to use
someone else's account, but my brother is not someone else for me. The
account is one of the memories I have of him.

Thank you in advance!"

2. Riot agent: "Greetings there!

I understand how delicate this situation is but sadly, according to our rules, account ownership cannot be transferred under any circumstances. Since we are only able to assist the original creator of an account, I am afraid I will not be able to assist you with this request.

Please understand that we are very much concerned with account security. and account sharing of any kind is against our Terms of Use. You can view the full League of Legends Terms of Use at:



Regards,

Wolf887
Player Support Specialist
"Never settle for the lesser evil""

3. Me: "I understand, thank you".

4. Riot agent: "Hello there!

Thank you for your understanding my friend. Please let me know if there is anything else I can do for you.



Best wishes!

Wolf887
Player Support Specialist
"Never settle for the lesser evil""

I read somewhere but I am not sure where that there is a possibility that I pay twenty euros for someone to get my account back by submitting some kind of "special" letter to Riot. What do you think about that?

Thank you in advance!
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Old 08/14/2018, 01:27   #8
 
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I would keep going and maybe ask once more. Once other support member answer you the decision can be different. Try saying you can prove all the information and account is your now since your brother is gone.
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Old 09/10/2018, 00:30   #9
 
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Lol support is very harsh ewwww.. I have the same problem. Did you manage to get the account back??
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