Quote:
Originally Posted by Vergante
Paypal does not cover virtual goods.
If you say that you didn't receive the virtual good you paid for you should get your money back since there's no way they can check if you got it.
I saw a lot of people do this after buying eloboost/codes/accounts/etc and it usually works, I don't know tho.
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Thank you for contacting PayPal in
relation to your buyer dispute or
claim. Since every dispute is unique and we
often need to ask you questions to
understand the details of your case,
we usually prefer to answer these
types of queries by phone. Below you will find some general
guidelines to help you. If this does
not answer your question, please
give us a call at the number below
instead. To file a dispute on a transaction sent
through PayPal, follow these
steps: 1. Log into your PayPal account at
2. Click on 'Resolution Centre' at the
top of the page
3. You will have the option of:
• Clicking the ‘Dispute a Transaction’ button, or
• Clicking the heading ‘Report a
Problem’ and then clicking the
‘Report a Problem’ button
4. On the ‘Report a Problem’ page
choose ‘Item dispute’ then click ‘Continue’
5. Click the 'Find transaction ID'
button to display your transaction
history
6. Find the transaction you wish to
dispute and click the ‘Transaction ID’
7. Click 'Continue'
8. Choose the reason you are
opening this dispute
9. Provide additional information
then click ‘Continue’ to open your dispute To find out the current status of an
open dispute or claim follow these
steps: 1. On the ‘Resolution Centre’ page
select 'Open cases' in the drop down
menu and find the dispute or claim
you wish to view
2. Click the Case ID link (e.g.
PP-111-222-333) under the Case column
3. Review the current status and
details of the dispute or claim If you would like PayPal to decide the
outcome of your dispute you must
escalate it to a claim within 20 days.
Once escalated, you may be asked
to provide PayPal with more
information. If the status of your claim reads
‘Requiring your action’ then you will
need to respond with information by
the specified date. To respond to a claim simply follow
these steps: 1. On the ‘Resolution Centre’ page,
find the claim you wish to respond
to
2. Click ‘Respond’ in the action
column
3. In the box titled ‘How would you like to respond?’ select your
preferred response option
4. Click ‘Continue’ and follow the
instructions provided For all other questions related to
disputes or claims, please don’t
hesitate to call our dedicated
customer service team on: 00353 1 436 9111 Our opening hours are: 8:00 to 4:30 GMT Monday to Friday. Yours sincerely
PayPal Customer Solutions
