you create a gm or pm account by adding [PM] or [GM] to your name in the cq_user account table which you can access with navicat as far as gm tools.... the comands for gm and pm are built into the game u can look at this for reference
if you want anactual tool for a admin("GM") tool try this
all of these things can be found by using the search box in the top left of your screen or by browsing through the all things guide (you should read this thouraghly as it will answer almost all your questions

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