If you have been inactive thats the issue acclaim started deleting characters. Your going to have to put send them a question as a ticket and wait for ever for them to reply. fail!
This is what they need to give them
1. Description of the issue.
2. Exact error message you're receiving while logging into the game
3. Exact error message you're receiving while logging into the 2Moons site
4. User id and your character Name
5. Screenshot of the exact error message you are receiving
they take for every to reply so just chillax and make a nother char in while waiting.