Hello,
Thanks for your question. My name is Justin and I'll be your contact person for this process.
The account owner is responsible at all times for the security of their account. This responsibility also includes selecting a secure password and keeping it confidential from third parties.
You, as the user and account owner, are held responsible to ensure that your password is adequately secured; and structured according to the advice given in:
We have issued this warning across all forums, and also advertised it in-game. We have also introduced email verification to ensure total security from our side.
As a result of all possible precautions taken on our side, it can only be a result that the user failed to maintain the security of their password. As such we will no longer issue login data, recover lost accounts, or recover lost data for users.
It is stated in the Terms and Conditions that you agree to indemnify and hold Bigpoint blameless in any case of third party usage on your account. The Terms and Conditions are agreed to when you sign up to play our games.
From all us here at Bigpoint, we wish you and yours a Happy Holiday Season. May your New Year be filled with Joy.
Sincerely,
Justin
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Bigpoint Support
