Hello,
Thanks for your question. My name is Owen and I'll be your contact person for this process.
You have been found to be using an external bot to play the game for you. We developed a script to detect the users who used this and we have a accurate take on who was bot using. You are one of these users. Under the Terms and Conditions of Bigpoint, to which you agreed upon:
1.2.9 The Games and Services can only be accessed by means of a standard web browser or special tools which have been provided or expressly approved by Bigpoint GmbH (Ban on of non-authorized scripts). In other words: The use of programs which cause excessive server load are strictly forbidden. The application of software to systematically or automatically control games or individual game functions such as bots, macros, etc. or to reproduce or evaluate games, game components or content provided on the Bigpoint platform is prohibited.
We have been lenient in this case and instead we have terminated your account under section 8 of the Terms and Conditions:
The User knowingly violates any law or the rules of the Games and/or Services, and does not discontinue his/her actions despite having received a warning. A warning is not required in case of a severe offense where it would be unreasonable to expect Bigpoint GmbH to remain bound by the contract.
and:
The User violates the prohibition of non-authorized scripts (see Sec. 1.2 above).
The account has therefore been removed from gameplay, the rules on such matters have been clear to you. You willingly broke the rules of the game; now you must face the consequences of this.
The evidence is clear and as such we consider this matter closed.
Sincerely,
Owen
is it permanent ban ??
getting Error 13
