A traceroute (unix) /tracert (windows) shows the route taken through the internet to a chosen destination and it also shows the response times (PINGs) in milliseconds for each hop (step of the route).
TraceRoute is a tool that shows you the network path between two locations. It shows you the address and how long it takes to get to each hop in the path. When there is a problem with the network, traceroute can often be used to narrow down where the problem is occurring. This form will do a traceroute from this server to another location.
"Request Timed out" - A traceroute can be useful if a website is not opening for a user or a game is not responding correctly, as the user can perform a traceroute to see which hop is not responding. If a hop is causing problems and there is no response, then the following will appear: ***Request timed out
Ping Spikes - Pings to UK servers from a UK ISP should be between 10-40ms on a residential ADSL connection. If there are hops in the route that are giving pings that are in the hundreds or just slightly higher there may be congestion or a hardware fault at this hop.
Network/Transit Providers being used - A traceroute shows which network/transit providers are being used by your ISP to reach different servers around the internet. There will be less hops, if the route is more direct (i.e. using the least amount of different networks possible to get to the destination server). If the hops belonging to one of the networks/transit providers is giving high ping times or no response then you can see which part of the route has the problem.
it is NOT a hardware issue on our side
[Note]as u can see in the picture i sent over 500 packets
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