ESTSoft Tickets running time/status

[Wayntressierts]

I've sent Tickets to ESTsoft (Cabal EU) regarding account transfer problems more than a week ago.

Till then the tickets are in status "ready" but I see no answer,
and I ask myself what this status means.

"ready" = answered?

Does anybody have already sent tickets to them, how long does it usually take until you get a response?

[Squall15]

Originally Posted by Wayntressierts

I've sent Tickets to ESTsoft (Cabal EU) regarding account transfer problems more than a week ago.

Till then the tickets are in status "ready" but I see no answer,
and I ask myself what this status means.

"ready" = answered?

Does anybody have already sent tickets to them, how long does it usually take until you get a response?

I have already sent ticket if they could unblock my account.
I got answer in about 4 days. The status is ready at start, and if they answer it becomes complete.

[Wayntressierts]

Okay.. so "Ready" does not mean ready - but "in progress" :-) I see..