I think he has normal gear (unique or elite).
If we know your skill build armor and rings/necks we can help you
For the beginng search for a guild if you don't have one.
Before you go BG I prefer to go to the realm wolrd to farm your realm armor
( gives better stats and stats increase after every 10 lvl ups for example 1, 11, 21,...... ).
It can take a while yes, but this armor absorbs a lot of dmg when u have them stoned with lvl 5 maybe lvl 6 stones ( you can also add lvl 3 stones ).
If you play with spending money to this game you can get them cheap from other ppl ( but be careful of ppl you don't trust or know ---> because of getting scammed).
Rings --> INT shuta for more dmg and skills +1 ( try to get 2 of them )
Neck --> INT karkean with royal cloak or elemental cloak ( for more ele resi )
Cap --> All ele resistance + all stats or all ele resistance + cooldown
Gloves --> Attack speed + cast reduce is good
Top --> SB, HP, MP, maybe convert ( CF realm --> Gilliwen with SB or SB + Def
Culet --> Resi, HP, MP, maybe bonus gold ( CF realm --> Gilliwen resistance or resistance + HP )
Boots --> MS, Dodge, Block or MS + Block ( Cf realm --> Gilliwen Block or MS + block)
I hope I can help you, its just for the beginning