Sorry to hear about this however its something you really should take up with them.
Being that ts1 closes soon *im asumming aeria?* and that its to do with account hacking i request a close for this topic
Hacking accounts is bad you should try to talk with the gm staff or helpdesk more. But they generally say if your accounts been hacked then its because you have used a hack that contains a virus and its stolen your account. I have seen several floating arround for TS1 and TS2 alike with such code soooo thats quite possible.
#Request Close
