Quote:
Originally Posted by ViperDS
Leider gibt es bei Netflix nur Probleme. Es funktioniert einen Tag und dann wieder nicht. Man muss jedes Mal ein Ticket eröffnen und er sagt, es wird sich darum gekümmert. Jedoch dauert dies Tage bzw. sogar Wochen und erst auf vermehrte Nachfrage rührt sich etwas. Bin ein enttäuschter Kunde.. 
Leider nicht zu empfehlen. |
Kann ich mich leider nur anschließen:
I bought two DAZN unlimited accounts from him on 1 September so that I could watch football matches.
He seemed extremely friendly and responded very quickly.
He provided me with two accounts, both of which worked. Hence the positive tbm.
However, the password for one account was changed relatively quickly (after approx. 10 - 14 days) - and that was the start of the odyssey:
He kindly and patiently explained the process for requesting a new account to me again.
This takes a maximum of 24 hours, in exceptional cases 48 hours, he said.
After waiting in vain for several days, almost 2 weeks, for a new account, I wrote to him a little more annoyed. He apologised a lot and took care of it personally (created a ticket, but I don't know where exactly).
Every account I have requested since then has not had the necessary subscription type to watch football.
Now that 4 months have passed, my patience has run out. In the chat, he simply referred to his ‘TOS’ and refused to refund the costs. I'm just extremely unlucky and should just keep trying to request a replacement, because as soon as I have a working account, I'll be happy in the long term...
TOS or not, an unfulfilled contract does not entitle you to unilateral fulfilment or retention of the purchase price in the event of non-fulfilment - at least according to the law in most countries in the world.
So unfortunately I can only advise against it.
Update 12.01.2025:
We have spoken a lot since I have posted this. It have been good talks and he was vey engaged and kept me updated all the time. Unfortunately they didn't had any accounts in stock so we had to wait till 12.01. - when I finally got 2 working accounts.
That's still a lot of time, but on the other hand, I have to be fair and say that his offer is really cheap. It's obviously frustrating how long the whole thing has taken, but I don't really feel ‘ripped off’.
I would also have wished for a different - public - response, but we've sorted that out. Mistakes happen, that's okay. It's much more important to admit it and move on properly, not everyone can do that.
However, I would still expect the term to be extended by the unused time - then the purchase price corresponds to the agreed service, and I'm completely fine with that, as there can always be problems with the product with any purchase, which is why we have a warranty and guarantee.
Translated with DeepL.com (free version)
works too thank you! will buy again
