[Selling] WYVERN.CX - Enhance Your Skill! [ 2Hr Trial | HWID Spoofer | Backtrack | Exploits ]

[listic]

took the 2h trial (cuz im a broke *****) gotta say this is the best cheat for ow available atm, and i have tried p much all the cheats. FYI this is not a cheat for ragers, the cheat is built for legit play. The gui is top notch, i can see the devs really put a lot of effort into this cheat to make sure every need of the user is taken care of from security to ease of use. Love the auto abilities aswell. I dont usually review cheats, but had to for this one, its been a long time since i found a dev team like this. Thanks for the 2h trial i will be back once im not broke!

[Rocherd]

Originally Posted by yuumikh

The cheat is very good, but the support is very rude. They need to improve that. There's no reason to be rude to new subscribers for no reason.

I wasn't able to find your case based on the limited information you provided.

It would be appreciated if context and proof for these allegations would be included,
but that's rarely the case for these things because it's either just made up (“for no reason”) or a misunderstanding in the first place.
Everyone receives a Transcript of their Ticket, and we always store these in case we need to review them as well, so feel free to reach out, and I will look it up with you.

Since we are not an insurance or finance company but still providing support to people all around the globe on a daily basis, it should be reasonable that we don't remember each case and that misunderstandings can happen.

That said, since we are on Discord and talking to people who are for the most part familiar with the gaming community, chat language and environment is very different from mentioned companies.
It's definitely not normal to insist on formal attitude, and we will be pretty straight forward if fresh members who never wrote a word on our Discord start acting like they own us, or we owe them anything.

There might be cultural differences, but I dare to say that this is something most can agree with.

We have to deal with thousands of members and also many new users per day with all sorts of different intentions.

If we are asking new Users for information to verify and to be able to proceed in further cases, that's a completely normal procedure.
Asking for basic user and hardware information is nothing intrusive, but we still get insulted for doing so.

There's people who prefer to argue instead of taking half a minute of their time to write down their Wyvern User and OS Version so we can simply compensate lost time or assist them way faster and more user-friendly in the future.

Some refuse to corporate with us or start pinging Members from our Staff right after creating a Ticket, and we do warn Members, and we are loud when it comes to wrong, annoying or manipulative behavior, if that's considered very rude, so be it.

I hope this is helpful not just for this particular comment but in general,
felt like sharing some insights since I myself finished hundreds of support tickets within the last months and I do personally care as well.

[JeeyM]

Originally Posted by Rocherd

I wasn't able to find your case based on the limited information you provided.

It would be appreciated if context and proof for these allegations would be included,
but that's rarely the case for these things because it's either just made up (“for no reason”) or a misunderstanding in the first place.
Everyone receives a Transcript of their Ticket, and we always store these in case we need to review them as well, so feel free to reach out, and I will look it up with you.

Since we are not an insurance or finance company but still providing support to people all around the globe on a daily basis, it should be reasonable that we don't remember each case and that misunderstandings can happen.

That said, since we are on Discord and talking to people who are for the most part familiar with the gaming community, chat language and environment is very different from mentioned companies.
It's definitely not normal to insist on formal attitude, and we will be pretty straight forward if fresh members who never wrote a word on our Discord start acting like they own us, or we owe them anything.

There might be cultural differences, but I dare to say that this is something most can agree with.

We have to deal with thousands of members and also many new users per day with all sorts of different intentions.

If we are asking new Users for information to verify and to be able to proceed in further cases, that's a completely normal procedure.
Asking for basic user and hardware information is nothing intrusive, but we still get insulted for doing so.

There's people who prefer to argue instead of taking half a minute of their time to write down their Wyvern User and OS Version so we can simply compensate lost time or assist them way faster and more user-friendly in the future.

Some refuse to corporate with us or start pinging Members from our Staff right after creating a Ticket, and we do warn Members, and we are loud when it comes to wrong, annoying or manipulative behavior, if that's considered very rude, so be it.

I hope this is helpful not just for this particular comment but in general,
felt like sharing some insights since I myself finished hundreds of support tickets within the last months and I do personally care as well.

I would like to say that he is right, the support is very rude and I will share my case.
First of all, the cheat si great, I didn't had any problems regarding the cheat, but I couldn't get the 2 hours trial, and it was my first time trying the cheat, new pc, so no reused hwid, and the support told me that nothing can be done, because it's automated and I should buy a key if I want to try the cheat.
I bought a key and the cheat was working, but 2 days ago I bought another 3 hours key from one of the reseller and I had a bad timing, because they migrated the server and after activating the key my credits was gone, without the possibility to reuse the key. I contacted their support on discord, the person who responded told me to "try activating again, it's working", but obviously it wasn't working. The cheat also had some problems with BSOD, but instead of replying to my ticket, he just ignored me until I insisted, and after that he told me "can u read? U can't use it anyway" and "I see that u can't read" and after that he gave me another key, instead of 280 credits he have me 400 credits, I appreciate it, but why u need to be rude? Just help me and I will use the credits when I want, if I'm activating the cheat and it's not working, then it's my fault.

[Rocherd]

Originally Posted by JeeyM

I would like to say that he is right, the support is very rude and I will share my case.
First of all, the cheat si great, I didn't had any problems regarding the cheat, but I couldn't get the 2 hours trial, and it was my first time trying the cheat, new pc, so no reused hwid, and the support told me that nothing can be done, because it's automated and I should buy a key if I want to try the cheat.
I bought a key and the cheat was working, but 2 days ago I bought another 3 hours key from one of the reseller and I had a bad timing, because they migrated the server and after activating the key my credits was gone, without the possibility to reuse the key. I contacted their support on discord, the person who responded told me to "try activating again, it's working", but obviously it wasn't working. The cheat also had some problems with BSOD, but instead of replying to my ticket, he just ignored me until I insisted, and after that he told me "can u read? U can't use it anyway" and "I see that u can't read" and after that he gave me another key, instead of 280 credits he have me 400 credits, I appreciate it, but why u need to be rude? Just help me and I will use the credits when I want, if I'm activating the cheat and it's not working, then it's my fault.

We don't have Trial Keys, there's a free Trial to claim if eligible, and some Users, due to regional or hardware differences, might not be able to claim.

There's nothing Support can do in these cases.

Aside from that, this wasn't even a part of your Ticket.
You simply didn't provide us with this information to work with in the first place.

You are referring to a short period of downtime (around an hour) during restructuring, which was running for about a week and migration will be completely finished soon.

It was announced beforehand that certain services wouldn't work or not work as intended during that period.

Redeeming Key(s) was part of that.

We told users not to load until everything was up again, but ignoring that was causing a BSOD which should be fairly reasonable.

You still tried to redeem your key, and all we did was tell you to try it again.

Support doesn't have access to check if your Key was evaluated or not.
All we can do is tell you to try it when services are up again.
This was working for most users.

Instead of the 3Hour(s) Key you lost, we gave you a 6Hour(s) one as compensation.

The Ticket is fairly small, and all we did was ask you for information and telling you to try it again.
After that, we compensated you twice as much without asking.

I don't see any rude or wrong behavior; as mentioned before, there's only you telling us about your problem.
We are asking you about information, receiving information, and telling you to try again.
It was back and forth during that timeframe, and support had to catch up as well, which should be understandable.
After that, we provided you with a replacement and a bonus.

If you still disagree after viewing both sites and think it was going differently, I am happy to share the logs as well if you are ok with that, excluding the user and purchase details, of course.
I highly believe there can be misinterpretations when we try to think of something in the past that wasn't going as smoothly as we were hoping for.

Altogether, it's simply a misunderstanding, and as you said yourself, not the best timing but overall a positive outcome.

[JeeyM]

Originally Posted by Rocherd

We don't have Trial Keys, there's a free Trial to claim if eligible, and some Users, due to regional or hardware differences, might not be able to claim.

There's nothing Support can do in these cases.

Aside from that, this wasn't even a part of your Ticket.
You simply didn't provide us with this information to work with in the first place.

You are referring to a short period of downtime (around an hour) during restructuring, which was running for about a week and migration will be completely finished soon.

It was announced beforehand that certain services wouldn't work or not work as intended during that period.

Redeeming Key(s) was part of that.

We told users not to load until everything was up again, but ignoring that was causing a BSOD which should be fairly reasonable.

You still tried to redeem your key, and all we did was tell you to try it again.

Support doesn't have access to check if your Key was evaluated or not.
All we can do is tell you to try it when services are up again.
This was working for most users.

Instead of the 3Hour(s) Key you lost, we gave you a 6Hour(s) one as compensation.

The Ticket is fairly small, and all we did was ask you for information and telling you to try it again.
After that, we compensated you twice as much without asking.

I don't see any rude or wrong behavior; as mentioned before, there's only you telling us about your problem.
We are asking you about information, receiving information, and telling you to try again.
It was back and forth during that timeframe, and support had to catch up as well, which should be understandable.
After that, we provided you with a replacement and a bonus.

If you still disagree after viewing both sites and think it was going differently, I am happy to share the logs as well if you are ok with that, excluding the user and purchase details, of course.
I highly believe there can be misinterpretations when we try to think of something in the past that wasn't going as smoothly as we were hoping for.

Altogether, it's simply a misunderstanding, and as you said yourself, not the best timing but overall a positive outcome.

I said in my previous comment that I appreciate the compensation, but I only redeemed the credits, not the play time, and my credits was gone. I don't have time to stay all day to check discord, it was a bad timing, and I only asked about the credits, nothing more.

[Rocherd]

Originally Posted by JeeyM

I said in my previous comment that I appreciate the compensation, but I only redeemed the credits, not the play time, and my credits was gone. I don't have time to stay all day to check discord, it was a bad timing, and I only asked about the credits, nothing more.

You told us that you just bought a key and redeemed it.
After you spoofed and rebooted your PC, the credits are gone.

We linked you the news announcement for current service downtime.

You told us you tried to restart already, but "no valid keys found".

We once again told you there's service downtime.

After a few minutes we asked you to restart, try again.

You said nothing is working.

We asked for OS Version and Hardware Information.
And we collected the purchase details from your Screenshots for you in the meantime.

We asked about the time you lost in total.
We have to make that clear in case someone else is looking through your Ticket.
We also told you there was 6 hour automated compensation.

You told us you only redeemed credits.
You told us we didn't compensate anything.

We told you to be patient.
You started question marking us after 12 Minutes "Any help???".

About 7 minutes later, after checking on your redeeming history which you didn't provide us in the first place, we ask you to refresh the loader and check if the credits are still missing.

Then you told us you can start the loader but you have a problem with the key, which is clearly due to a language barrier from your site and just a complete misunderstanding.

From that on, you kept going off-topic.
We told you to wait once again since you were just confusing the whole situation.

Then we provided you with a key (credits) and a bonus for compensation.
The whole case took 37 Minutes in total, including the downtime we had no impact on.

We even asked you if there's anything else we can help you with, and you responded with "that's all".

Like mentioned before, I am happy to provide the actual logs, but I am pretty confident that this is an accurate summary.

I highly believe you are mature enough that you would have said something if there were any issues or open topics, but clearly you didn't have the need back then.

For us, there's nothing more to add.

[JeeyM]

Originally Posted by Rocherd

You told us that you just bought a key and redeemed it.
After you spoofed and rebooted your PC, the credits are gone.

We linked you the news announcement for current service downtime.

You told us you tried to restart already, but "no valid keys found".

We once again told you there's service downtime.

After a few minutes we asked you to restart, try again.

You said nothing is working.

We asked for OS Version and Hardware Information.
And we collected the purchase details from your Screenshots for you in the meantime.

We asked about the time you lost in total.
We have to make that clear in case someone else is looking through your Ticket.
We also told you there was 6 hour automated compensation.

You told us you only redeemed credits.
You told us we didn't compensate anything.

We told you to be patient.
You started question marking us after 12 Minutes "Any help???".

About 7 minutes later, after checking on your redeeming history which you didn't provide us in the first place, we ask you to refresh the loader and check if the credits are still missing.

Then you told us you can start the loader but you have a problem with the key, which is clearly due to a language barrier from your site and just a complete misunderstanding.

From that on, you kept going off-topic.
We told you to wait once again since you were just confusing the whole situation.

Then we provided you with a key (credits) and a bonus for compensation.
The whole case took 37 Minutes in total, including the downtime we had no impact on.

We even asked you if there's anything else we can help you with, and you responded with "that's all".

Like mentioned before, I am happy to provide the actual logs, but I am pretty confident that this is an accurate summary.

I highly believe you are mature enough that you would have said something if there were any issues or open topics, but clearly you didn't have the need back then.

For us, there's nothing more to add.

There's no reason to continue this discussion, because u will always trying to defend yourself.

First of all, it wasn't my fault that at the exact moment when I redeemed the credits the loader had problems and after reboot my credits was missing. I checked discord news and the announcement was made right after I redeemed it.

Maybe the support should be more formal and should explain the problem better, not just throw some words, cuz I have a life, I can barely play 2-3 hours/day, I don't have time to stay all day to check discord about BSOD and some other problems, and I have alot of experience in the cheating scene in other games, and not every time when someone complain about an issue it means that everyone have the same problem?

At least he could told me to wait for an update for the cheat, and if the problem persist I will get a replacement, but nothing like that. Ofc I'm writing "any help?" when he was just ignoring me. It's that hard to explain better or what?

That's my last response regarding this discussion, the cheat is great, I can't complain, but if someone have issue with anything, accept the fact that u will get a shitty support, maybe we should pay the support too for a better interaction.

[Rocherd]

Originally Posted by JeeyM

There's no reason to continue this discussion, because u will always trying to defend yourself.

First of all, it wasn't my fault that at the exact moment when I redeemed the credits the loader had problems and after reboot my credits was missing. I checked discord news and the announcement was made right after I redeemed it.

Maybe the support should be more formal and should explain the problem better, not just throw some words, cuz I have a life, I can barely play 2-3 hours/day, I don't have time to stay all day to check discord about BSOD and some other problems, and I have alot of experience in the cheating scene in other games, and not every time when someone complain about an issue it means that everyone have the same problem?

At least he could told me to wait for an update for the cheat, and if the problem persist I will get a replacement, but nothing like that. Ofc I'm writing "any help?" when he was just ignoring me. It's that hard to explain better or what?

That's my last response regarding this discussion, the cheat is great, I can't complain, but if someone have issue with anything, accept the fact that u will get a shitty support, maybe we should pay the support too for a better interaction.

We take every feedback serious, no matter if it is based on actual facts or not.
There's no reason to be defensive, we looked up your Logs, and I was going through the transcript of your ticket.

I summarized our chat, and you are free to look through the copy yourself, you receive one right after your ticket, and you can always direct message our Ticket bot in order to receive them.

As stated before, we announced the whole restructuring process including details about possible issues (redeeming was mentioned as well) days before any of this happened.
However, the announcement you are referring to was for downtime in general, and you were redeeming when it started already (timestamps).

We announced all of this day's before, we provided detailed information about possible issues and which services are involved.

On that specific day, all of this was going for roughly an hour.
The service issues were spreading with time, which means it did work for some regions and didn't for other locations.
Support needed to adapt quickly, while your case took less than 8 Minutes, excluding about 30 Minutes of total waiting time we had no impact on.

We have thousand of users daily and when something like that within such a short period of time happens it should be reasonable that it is impossible to have an extra formal chat in our tickets about backend thematics.
You might be very experienced with the topic, but that logic doesn't apply to everyone.
That, aside from the time management factor, is the reason we try to keep it short.

The problem was not caused by the game nor Wyvern features in the first place, we are migrating to fix routing issues globally since there are problems with infrastructure we have no impact on.
Since this was all stated in the channels you, and we are referring to, this should have been clear already.

Nobody was ignoring you, I clarified that before, we told you to wait and after about 10 Minutes you were typing “Any help???” not one but three very formal question marks.

We provided you full compensation and extra credits and all we did was asking you to refer to our information posts which you clearly didn't read, the news announcement channel, basic details about your order and to be patient.

[xSkully69]

Do the time keys start counting down the moment we acquire them? Or does the time freeze when we're out of the game (not using the cheat)?

[Rocherd]

Originally Posted by xSkully69

Do the time keys start counting down the moment we acquire them? Or does the time freeze when we're out of the game (not using the cheat)?

Keys are credits, and the labeling will indicate the highest possible subscription time for that specific key.
However, you are free to decide which subscription (key time) you choose for your credits.

Your credits will be stored on your user account.
Time starts running after you purchase a subscription with your credits.

At that moment, you received a temporary Wyvern license for the game.
That means the timer is running, no matter if you play or not.

You can't pause an active subscription.

[SosaOfficial]

Discord invalid

[Rocherd]

Originally Posted by SosaOfficial

Discord invalid

Hello!
It should work.
In case you still can't manage to join, please DM (add) me on Discord Rocherd.

[edit]

Originally Posted by Rocherd

Hello!
It should work.
In case you still can't manage to join, please DM (add) me on Discord Rocherd.

Discord invite does not work, not from the first post image. Invalid invite.

[Rocherd]

Originally Posted by Mute

Discord invite does not work, not from the first post image. Invalid invite.

Sorry for the inconvenience and late reply.
We are looking into it.
In the meantime, you can add me on Discord if you haven't yet, and I will send you an invitation.

Discord: Rocherd

[minababytwice]

Originally Posted by xSkully69

Do the time keys start counting down the moment we acquire them? Or does the time freeze when we're out of the game (not using the cheat)?

99% of the cheat that got sold on here have time count down the moment you redeemed it... the other 1% you can freeze sub but it has a limit...cmon bro you been here in epvp for 6 years and you still asking that wtf?