HELP IN HERE! the game client crashes

DarkHearTeDD · 03/03/2016, 20:51

For some reason, the game client keeps crashing with no error message or anything in return.
I can log in and start a game and after a couple of minutes it crashes instantly without doing anything.
Please, help ASAP.
Thanks,..

Edit: I think this problem started ever since i installed the new updates for windows 8.1 Pro. Might it be compatibility problem with the new update or something?!

~~Prof. Egon~~ · 03/03/2016, 22:40

You have try to re-install the Game?

DarkHearTeDD · 03/03/2016, 22:46

Quote:

Originally Posted by Prof. Egon

You have try to re-install the Game?

Yeah, i did. I also re installed .net framework and directX. dunno what else i should try.

Aytee · 03/03/2016, 23:01

We need some information.

What version you play? EU, NA, PH, ...
Do you use Windows 10/8,1/8/7/Vista/XP=

DarkHearTeDD · 03/03/2016, 23:06

Quote:

Originally Posted by Aytee

We need some information.

What version you play? EU, NA, PH, ...
Do you use Windows 10/8,1/8/7/Vista/XP=

NA, 8.1 Pro

Aytee · 03/03/2016, 23:15

Quote:

Originally Posted by DarkHearTeDD

NA, 8.1 Pro

Try to contact the Support of z8games. Many People have the same Problem with Windows 8.1. Maybe they can help you.

DarkHearTeDD · 03/04/2016, 09:40

Quote:

Originally Posted by Aytee

Try to contact the Support of z8games. Many People have the same Problem with Windows 8.1. Maybe they can help you.

I did, and they replied with something like there was no technical issue and that i should re-install the game and install the latest .net framework and directx 11 or higher. I did all of that, and yet the problem remains.
I don't really think it's a windows problem because it was working properly till a few days ago, idk.

Aytee · 03/04/2016, 13:36

Quote:

Originally Posted by DarkHearTeDD

I did, and they replied with something like there was no technical issue and that i should re-install the game and install the latest .net framework and directx 11 or higher. I did all of that, and yet the problem remains.
I don't really think it's a windows problem because it was working properly till a few days ago, idk.

Than contact theyr again and say that it dont work. You have re-install the game? Do you have delete all of Crossfire before you install it again?

DarkHearTeDD · 03/05/2016, 21:30

Quote:

Originally Posted by Aytee

Than contact theyr again and say that it dont work. You have re-install the game? Do you have delete all of Crossfire before you install it again?

Yeah, i deleted all kinds of data that concerns cf, game folder, log data, even the downloader

Anyway, i'll try contacting them again.

Aytee · 03/06/2016, 01:21

Quote:

Originally Posted by DarkHearTeDD

Yeah, i deleted all kinds of data that concerns cf, game folder, log data, even the downloader

Anyway, i'll try contacting them again.

Okay do it. If you get a helpful Answer please post it here to help other User with the same problem.

DarkHearTeDD · 03/06/2016, 19:21

This is awfully bad, nobody is responding anywhere.
And it looks like it's not just me. the z8games forum has a lot of people complaining about the same problem... !!

~~Prof. Egon~~ · 03/06/2016, 22:22

Then wait a lot. Z8 will solve the probleme soon.

DarkHearTeDD · 03/08/2016, 19:24

Quote:

Originally Posted by Aytee

Okay do it. If you get a helpful Answer please post it here to help other User with the same problem.

They replied with the same stupid message, that i should re-install the game and get the newest version of DX and .Net FW. They even said that everything is normal, and that the problem is with me, even though i'm not the only one facing it. This is really annoying.

Aytee · 03/09/2016, 16:50

Quote:

Originally Posted by DarkHearTeDD

They replied with the same stupid message, that i should re-install the game and get the newest version of DX and .Net FW. They even said that everything is normal, and that the problem is with me, even though i'm not the only one facing it. This is really annoying.

Then ask again and again. Say you have the newest version f DX and .NET FW. If you are not the only one with this problem, z8games have to find a way to fix this.

keenrab2002 · 03/12/2016, 06:42

reformat the Pc?