The guys tried really hard to set up a good server. The server is running smooth and I didnt face any bugs so far. However, after the successful opening they did really mess it up. Players are running away and no new guys are joining anymore. Drop rates for SOX items were way too high in the beginning. Even worse is that the whole server is literally flooded with silk - mainly caused by the silk lottery. Therefore new players have a really though start because a small donation of 20€/20USD is basically not bringing you forward at all. Unfortunately EU chars - and especially wizzards- do have the biggest benefits in gaining ingame silk. Consequently, the server is unbalanced.
SOX or silk items should be gainable by normal activities, such as CTF or jobbing activities (from NPC/montser) and not mainly via uniques.
Moreover, I suggested to remove the silk lottery so that new players (like me) do also have a chance to catch up and not just the "rich are getting riher".
Furthermore, I would suggest to choose between a start level of 0 till 100 so that also non-botting players can enjoy the game. As a reward for "botting up" I would give certain benefits, such as untradable prem+, avatar, etc.
Last but not least: Probably you should reconsider the choice of your PayPal reseller. PayPal is still the most common internet payment method in Europe because many credit card providers block superrewards. I try to purchase silks via PayPal since Wednesday and couldnt contact the guy. As a consequence I am still playing with a NPC set and the fun level is decreasing.
Thats all I got to say so far. Report might be a bit biased.
Cheers