Banned myself also, got e-mail a few hours ago. All good as I was ready to quit anyways. Ty for the fun times!
Permanent account ban notice
Greetings,
At Kakao Games, our primary goal is to unite our players and create a world that can promote a positive community. BDO is that world, and we strive to make it a fun and safe environment for everyone. Unfortunately, this means it is often necessary for our team to perform account actions whenever the Terms of Use (ToU) is violated or player's actions potentially impact the experience of other players in a negative way.
Our logs show that you have used an unauthorized third party program to play the game in a way it is not supposed to be played, which gives you an unfair advantage over other players.
This is a violation of our Terms of Use as following:
12.1.3. Use of unauthorized programs
The User shall not attempt to modify the gameplay of the Game by using:
- Software or sets of instructions (including macros) allowing the automated operation of controls in the Game;
- Software or code allowing the User to play the Game in ways which would not have been otherwise possible.
12.1.7. Modification of the Game Client
The User is only allowed to use third party programs affecting the Game Client to the extent such programs do not affect significantly the gameplay and do not violate any provision of the Agreement. The use of any such use third party program must be validated first by Kakao Games Europe. For that purpose, the User should contact customer support before installing and using such use third party program.
To ensure the safety and positive environment of the community, we are now permanently banning your Black Desert Online account.
Please note that you will not be able to send a reply to this notification email. If you wish to contact the Customer Support, you can do so through our Support Portal.
However, due to the severity of the ToU Violation in your case, we will not be reconsidering or overturning your ban, and any appeals will be denied.
Best regards,
The BDO Team