Quote:
Originally Posted by JeeyM
I would like to say that he is right, the support is very rude and I will share my case.
First of all, the cheat si great, I didn't had any problems regarding the cheat, but I couldn't get the 2 hours trial, and it was my first time trying the cheat, new pc, so no reused hwid, and the support told me that nothing can be done, because it's automated and I should buy a key if I want to try the cheat.
I bought a key and the cheat was working, but 2 days ago I bought another 3 hours key from one of the reseller and I had a bad timing, because they migrated the server and after activating the key my credits was gone, without the possibility to reuse the key. I contacted their support on discord, the person who responded told me to "try activating again, it's working", but obviously it wasn't working. The cheat also had some problems with BSOD, but instead of replying to my ticket, he just ignored me until I insisted, and after that he told me "can u read? U can't use it anyway" and "I see that u can't read" and after that he gave me another key, instead of 280 credits he have me 400 credits, I appreciate it, but why u need to be rude? Just help me and I will use the credits when I want, if I'm activating the cheat and it's not working, then it's my fault.
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We don't have Trial Keys, there's a free Trial to claim if eligible, and some Users, due to regional or hardware differences, might not be able to claim.
There's nothing Support can do in these cases.
Aside from that, this wasn't even a part of your Ticket.
You simply didn't provide us with this information to work with in the first place.
You are referring to a short period of downtime (around an hour) during restructuring, which was running for about a week and migration will be completely finished soon.
It was announced beforehand that certain services wouldn't work or not work as intended during that period.
Redeeming Key(s) was part of that.
We told users not to load until everything was up again, but ignoring that was causing a BSOD which should be fairly reasonable.
You still tried to redeem your key, and all we did was tell you to try it again.
Support doesn't have access to check if your Key was evaluated or not.
All we can do is tell you to try it when services are up again.
This was working for most users.
Instead of the 3Hour(s) Key you lost, we gave you a 6Hour(s) one as compensation.
The Ticket is fairly small, and all we did was ask you for information and telling you to try it again.
After that, we compensated you twice as much without asking.
I don't see any rude or wrong behavior; as mentioned before, there's only you telling us about your problem.
We are asking you about information, receiving information, and telling you to try again.
It was back and forth during that timeframe, and support had to catch up as well, which should be understandable.
After that, we provided you with a replacement and a bonus.
If you still disagree after viewing both sites and think it was going differently, I am happy to share the logs as well if you are ok with that, excluding the user and purchase details, of course.
I highly believe there can be misinterpretations when we try to think of something in the past that wasn't going as smoothly as we were hoping for.
Altogether, it's simply a misunderstanding, and as you said yourself, not the best timing but overall a positive outcome.