To anyone threatening to chargeback a transaction, especially one that is as cheap as 38€, because your ticket didn't get answered when you wanted it to - if you're struggling that much financially, you shouldn't be buying cheats.
Moreover, idc if it's PO, AA, IW, etc., paying for a service / buying a product doesn't entitle you to 24/7 support, unless explicitly noted on a store page.
(based on current active customers) less than 1% of COD customers have issues with the loader or the injection. So, to audaciously claim "seems to rarely work for a lot of paid customers" simply because you're dissatisfied with your current situation, is just braindead behavior.
Lastly, Zebleer is active in the telegram for multiple hours per day. At any time you see him active in the chat, you can tag him and ask that he look at your ticket.