Quote:
Originally Posted by BountyFinder
Please explain woofer why those negative vouches on your discord disappeared?:)
days ago I've seen too many --- vouches from customers then after 24hours only positive vouches left. what a marketing strategy.
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Sure,
This is a support server, it is not meant to be a server to sell woofer in any way. The vouches section is meant for people to vouch if they find the support service helpful and resolved their issues, not comment if woofer working or not. If they wanted to give a review for woofer, they can simply go to the site and leave their negative or positive reviews there, not on the server..
Now that you know what vouches in the support server is for, 98% of all -rep vouches that were removed were coming from people who did not have a single ticket open, that means they are there to simply to troll, we do not condemn trolling on the server, so they are not removed, they are immediately banned.
We have addressed that in your #rules section. Of course they are still customers so I personally explained to each one of them what has been done and will help them with their issues moving forward in my DMs since they can no longer access my server. Every single one I banned or has been banned by my mods for trolling is still talking to me in my DM's, they are still my customers and I do respect them. But having to come to the server to troll and have not a single ticket open regarding any problem with woofer is not acceptable.
In regards to ones who had -rep and had tickets open, we did not remove them and immediately checked on their tickets to resolve their issues as soon as possible. We then requested them to remove the -rep and closed their tickets after we resolved their issues. :)