Quote:
Originally Posted by andreigamrr
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new message from a user complaining actual cinema of a cheat this ignite is bs
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Hello, I fully understand that it is very annoying to receive any kind of ban in the game.
We work hard to keep our products working properly and I suffer as much as the user when any customer I have gets banned.
I'm upset that you clearly tampered with an entire conversation to show a version that doesn't accurately reflect reality:
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The
majority of our customers are not getting banned. It is obvious that when a user is banned, he
usually complains, since he bought an undetected cheat.
Unfortunately, the risk of using cheats is being banned, but we work hard to ensure the best quality. So it is normal, among more than 100 active users, to see one or another banned and this does not mean that the product is detected.
About deleting messages: I don't delete anything, which is the reason why you have a screenshot of a customer saying that he got banned. I can just share the server logs with the administrator of this thread if it's need and he will see that nothing is being deleted nor hided.