If you feel that you have been given a penalty for no apparent reason, you should always contact the respective moderator first in order to clear up any possible misunderstandings. If this does not lead to a solution that you find satisfying, you may present the case in the Complaint Area forum, where other members of the staff will comment and thus revealing possible mistakes on the moderator's part. If you do the latter, please notify the respective moderator after creating your thread.
Depending on your email provider it might take some minutes after our confirmation email is being delivered. In the meantime, you should add our domain to your whitelist to avoid our emails being marked as spam. Please also check your spam folder in case the email has already been delivered. If the confirmation link isn't working or the email doesn't arrive, feel free to request a new one here.
We know that being scammed is very frustrating, but the first thing to do now is giving your trade partner a negative rating in order to warn other members. Unfortunately, we cannot do that much to help you unless you have traded with elite*gold (if you did, please scroll down to the elite*gold category).
Please note that we do not support any trades that have been conducted outside of elitepvpers or without a valid (i.e. accepted by your trade partner) trade request. If you have received a negative rating from the scammer please skip to the next point in this category.
Note that your overall ratings only include one rating per member in order to avoid abuse. This means that you can only receive a total of two ratings (one trade rating, one rating for an elite*gold transaction) from a single member that will be displayed in your overall rating, even if you conduct several trades with the same member.
To reset your PIN please click here. Don't worry if your registration IP address doesn't match your current IP range, you can also verify your phone number in order to reset your PIN. If none of this works for you, please click the button below to request a PIN reset via our support in the elite*gold Support forum.
Take a picture of your ID (both sides) on a recent newspaper with your nickname on it in handwriting; make sure that the date and city of the newspaper is readable. Upload the pictures to epvpimg.com and send the links to one of our administrators listed here. Only do this if you've already been charged for the ID verification.
Click the button below to request a refund from our support in the elite*gold Support forum.
First you should check if one of your trade partners escalated a dispute for one of your elite*gold transactions. Usually there is a thread linked in the escalated dispute, otherwise please check the elite*gold Support forum for a complaint about you. If you haven't found a reason for the elite*gold lock please create a support ticket with the button below.
Please use our built-in report function to report the message that you find offending. You can do so by clicking on the button which is located on the bottom-left of every post or at the top-right of every PM.
If you are reading this you are probably using a proxy or another PC to connect to our website. First, you should try to open other websites on the blocked PC to check if something is wrong with your Internet connection. If this works, continue clearing the cache of your browser and try to visit our site again. It might also be a good idea to test another browser. If it still doesn't work, please disable your antivirus software/firewall for some minutes or whitelist our domain for those tools.
Our site still won't show? Then you probably got banned by our DDoS protection. Your options are now to obtain a new IP address by resetting your Internet connection (this only works for dynamic connections) or to wait some hours until your IP address is no longer banned.
In order to avoid being blacklisted by our protection, you shouldn't "hammer" our site by pushing the refresh button too often or opening hundreds of tabs at the same time. Also, don't use tools which access specific URLs of our domain at a specific interval (e.g. thread checking tools).
This is a part of our spam protection. Unfortunately we can't tell you the excact requirements to bypass the protection, it only affects new members, so just stay and post a little, all of your posts will get converted as soon you hit the requirements.
Please contact our support in the Complaint Area forum by clicking the button below.
You need a registered account to contact our support. If you don't have access to your account, you are allowed to create a new one, but please make sure to use that account only for contacting our support.
The reply times may vary depending on your problem and the workload of the staff. Please do not private message an admin if your problem is listed here, you'll get no answer. However, you are allowed to push your ticket every 24 hours.