probably the server is down or it has a high latency which might cause a disconnection.
if they have a server status page try seeing if it's open or not.
also, open a command prompt (windows key then write cmd) and ping their gateway server (their main dns)... i.e. for isro:
ping gwgt1.joymax.com
ping gwgt2.joymax.com
ping gwgt3.joymax.com
ping gwgt4.joymax.com
you can use pk2tools too to get their main (DIVISIONINFO.TXT I think it's called where you can find them).
if you get no troubles doing these things then i dunno what it could be wrong... perhaps you can also check your hosts file (c:\windows\system32\drivers\etc\ <-- here is where you can find that file) and see if you have associated their servers to 127.0.0.1 or any other "invalid" ip.
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