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Microsoft Apologizes for XBLA Issues

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Microsoft Apologizes for XBLA Issues

If during last week you were having issues to save your XBLA games by using Microsoft's cloud saving feature then this is good news for you!

Microsoft is aware about this technical issue with its cloud storage, and as an apology for this issue is giving an automatic one-month extension to any Xbox Live Gold accounts that were affected.

"We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.

As always, I welcome your feedback. Game on!

Alex Garden
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE

BTW: You don’t need to call support for your free month. We know exactly who was affected and we’ll handle all of this on our end."


These were the words from Microsoft's spokesman Major Nelson.
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JohnHeatz is offline  
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Well, errors do happen. It is their responsability to repair them.


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thanks to them i lost my borderlands 2 saves. well done microsoft big thumbs up to you.
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Quote:
Originally Posted by teodorgenius View Post
Well, errors do happen. It is their responsability to repair them.
yes
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