As the guy above me said, make sure the type is correct because as I've seen so far all public sources check for the types, wether it's guildgates, pole's or unique NPCs, and if the type is incorrect those will not be sent.
While we're on NPC, I see you're not that far with your server (I'm assuming), therefore a good thing would be to implement LUA for the NPCs. It's a scripting language used or being used by Blizzard, it's pretty amazing. Whenever you call a NPC chat (by pressing it), it will read from the scripts, which you store in a basic .txt document.
This way, you can edit text or actions by NPCs without restarting the source, very smart for beta servers.
Goodluck with your problem and hope you solve it.
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