Hello,
I am sorry you had this happen.
I will not comment on -0x41^4- and The legendZ since they don't seem to like us that much, but I would like to say that ever since knox and Avalanche merged we have definitely improved support from what heashey did himself.
We are still not the best with support and try to improve even further.
Yes, we do not support Windows versions 2004 and 2009, we very specifically list 1909 and older as our supported versions. If you find something where it still says 2004/2009 are supported, please inform us so we can remove this, since support for it was removed we may have a few places where this is still not updated.
That is all on us, not your fault.
No, we do not have a cleaner for COD traces, that's because it's not a COD specific spoofer but just include COD as well. I don't think a spoofer has to have a COD cleaner included, but I will take this as suggestion and maybe we add a new COD cleaner.
Frequent bluescreens happen on 2004 or 2009, which is a version we do not support. Otherwise a bluescreen shouldn't happen, if you do get a bluescreen on 1909 or below (we have had 2 persons who had this before) then contact us again and we can try to help you with that. 1 person who had this before had faulty drivers, we were able to help him though, the other person I am talking to right now and going to refund him.
I myself am using an M.2 NVMe SSD (Patriot Viper VPN100 1TB) and it works just fine, our other admins have no issues either. We will ask our customers with M.2 SSDs how the spoofer works for them and look at their feedback on this. If you were on 2004 or 2009 and your M.2 did not spoof, that's because you are on an unsupported version of Windows. If not, then please tell us what exact M.2 SSD you have and we will look into it.
It not always working has to do with 2004/2009 as well, on 1909 it works 100% of the time for myself and other customers.
I apologize if the support did not help you fix the Dev Error 6071 issue, we are not sure what exactly caused this for you but we may know better if you provide us with logs, then we can take a deeper look at it.
Yes, we have a lot of resellers, that is not knox's fault but heashey's for taking too many, I will still take the blame for this. I think we currently have 15 total resellers. We are going to try and reduce the amount of rebrands but we will not reduce the general resellers that resell our own version.
We are not trying to hide detections, but we have about 3 reports of the spoofer not fully working for Apex Legends, that's 3 users out of 426 roled spoofer customers on our server. I myself, Diverex and lots of other customers are even rage cheating in Apex and have no issues whatsoever when using the spoofer. My main, on which I play legit, hasn't been banned and I am very confident will not get banned any time soon.
Yes, we do offer refunds to people if they have genuine issues with the spoofer.
We however do not offer refunds to people that have bought the spoofer and try to use it for Windows 2004 and 2009.
If they downgrade to 1909 or below and it is still not working, we obviously refund them.
If you are on 2004 or 2009 and want a refund without being able to / wanting to refund, we won't do it because we state that the spoofer only supports 1909 and below. In very special cases we do offer refunds for people who thought we support 2004 or 2009. For this they have to prove that we stated 2004 or 2009 as supported. We have this special exception since we might have an old thread that is still stating 2004 and 2009 are supported, in this case it's all our fault.
But generally we do offer refunds.
I DO NOT want this comment to be targetted against you or anyone else. I just want to explain everything.
Please do not take this as anything against you, take it as honest answer to your list of issues with us.
Yes, we ourselves would like to support 2004 and 2009 as well, we would like to do everything better, but we aren't able to do everything.
If anyone reading this still feels like we are trying to scam, feel free to join our discord server (I don't think I'm allowed to post a link to it here, but I think you're able to find it by searching for knox on epvp) and look at our vouch channel, ask anyone of our 400+ roled customers or try it for yourself with a day key.
If you need any help, DM the Support Planet bot and he will open a support ticket for you.
We have gone through over 1.2k support tickets since beginning of 2021 (as of today, 27th February) and apologize for any bad experience you had with our support. Please contact us again, we will try to do our best this time.
I am taking your feedback serious and will talk to everyone actively doing support about this so we can do better.
As we speak I am offering someone a refund because the spoofer did not work for him. He has been searching for a spoofer that works for him for 2 days and is still struggling to find one that does. Our spoofer does not work for everyone, if it does not work we refund, except for people not willing to downgrade to 1909 & below.
PAPI#0001, he is fine with you contacting him about the refund.
He was on Windows 2009 and downgraded to 1909, due to the spoofer still not working for him I have offered him a refund and refunded him fully, he at least tried using it on 1909 and genuinely failed doing so.
If you have read this far, thank you, we try to do our best because we know how many bad people are in this community, but we are not the best either. We try to be as honest as we can.
If you want a refund, contact us and we will do so.