Hello,
Your account has been blocked for 7 days for the use of 3rd party programs. This is the second time you have been caught, The next time you will receive a Permanent Ban.
Using such methods to change gameplay is against the Terms of Use, which you can re-read here:
All evidence regarding this ban will remain in our possession and will NOT be given out under any circumstances. All items on the characters at the time of the ban will also remain on the account.
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Regards,
[GM]Jo
Support Games Master
they arent giving permanent bans on first time. I had top1-10 times on almost all dungs and still got unbanned with this support answer