When your account get banned or blocked... The 1st thing you'll do is to visit here
Log-in your banned/blocked account..., on the upper right you'll find HELPDESK there, click on it then FILL UP certain info there for there reference...
Then submit...
Guys, better submit that ticket ASAP as the time your account been banned/blocked. This will be a HINT to the E-games team that your not (AFK=means your very suspicious on using things such as Bot) as soon as they receive your ticker urgently that would be a big chance that your banned/blocked account will be unbanned/unblocked...
Reminders: in filling a ticket, on the Problem section, don't ever say anything bad against the E-games team. Be nice to them.
==>make your story believable to them<==
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This what my friends did ( me too )
Then we get unbanned/unblocked.
Hope this will help you too.
Happy Story Making Guys