Here's a recording of the chat as well, you are full of ****.
You are lying to everyone here, when most of your people with the support tag are online on discord but none of them has the free time to change the status of a product to offline?
You see, you are maybe uneducated because false advertisement is a FRAUD. and you sold me a product that was OFFLINE, however, I thought it was online because your website LIED to me. This gives me the right to go ahead and message you saying that you are a fraud, because sorry to break it to you, but you are a ******* fraud. You lie to people to obtain money in any way possible, even if a product isn't online, you just need to take people's money and keep them waiting or prepare for an exit scam.
Another thing, there's a lot of scam reviews if you google this company name enough, and a lot of people complaining they never open the support page on their website, which seems to be true.
Finally, what do you expect from a support team that calls customers brats? and an OWNER, that pats their employee on the shoulder for calling customers brats?
Yes, these people are definitely more than willing to steal your money or get you banned, or commit any sort of fraud, because they have no manners.