Quote:
Originally Posted by Ethereal.pub
Ethereal banned you for spamming and arguing with one of our support members. After being muted, you continued to react to new messages with emojis, leading to a swift ban to prevent further conflict, as it was evident you were not going to stop. Ethereal clearly stated multiple times, both to you and the giveaway winners, that paying customers are prioritized over giveaway winners. Premium is a private and slotted script, with each build custom-made by Ethereal, making instant or automatic delivery impossible. Due to a surge in new orders and over 100 open tickets, Ethereal had to create a bot allowing users to perform tasks such as resetting their HWID key every 7 days and downloading the latest standard loader using their key.
Ethereal also mentioned in announcements, chat, and directly to you that he had been ill for several weeks. Despite this, you ignored his explanations and attempted to blackmail him by spreading falsehoods in his thread to expedite your product delivery. We take such offenses extremely seriously. As a result of your actions, you will not receive your product, nor will you be allowed back into Ethereal. Even paying customers would be treated the same way but refunded via Stripe after being banned. Your videos appear to be corrupted or altered. There is no legitimate reason to cover up the sidebar, taskbar, the top, or the right side of the screen, which makes it seem like you are trying to hide something. It takes mere seconds to inspect element a message, revealing your intent as malicious and attention-seeking.
Ethereal apologized multiple times for the delay, understanding how frustrating it can be to wait over six days for a product you won. We sincerely apologize for the wait, but it does not excuse your behavior. If a paying customer waited more than a day and requested a refund, they would be refunded instantly, no questions asked. However, as a giveaway winner who refused to wait, you resorted to making a false post on Ethereal.pub's Elitepvpers thread to try to expedite your order, which is not only blackmail but also extremely selfish.
Ethereal is just one person and can only handle so much. While support is available to assist, any tickets that require his attention are placed in a ticket placeholder, and at one point, there were over 30 tickets waiting for Ethereal to review. To manage this workload, he created a bot to reduce the number of tickets being submitted. Hand-made loaders were feasible when there were fewer orders, but due to the recent surge, while premium will still remain private with custom loaders, they will no longer be hand-made. This change will significantly reduce waiting times
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It's disappointing that instead of addressing the actual issues, Ethereal has chosen to make baseless accusations and avoid accountability.
First and foremost, I want to clarify that I was never muted, nor did I react to any messages with emojis, as you claim. These statements are simply untrue. Furthermore, your support staff resorted to calling me "delusional" and using other harmful language, which is completely unprofessional and unacceptable.
I was banned not for spamming or arguing, but for persistently following up on a product that I rightfully won and was promised. My inquiries were a direct response to the lack of communication and constant delays I experienced. If my actions were genuinely considered disruptive, a clear and polite warning could have been issued, but instead, I was met with unwarranted hostility.
I understand that paying customers are prioritized, but the way this was communicated was far from acceptable. If the Premium product is indeed a private and slotted script requiring time for delivery, this should have been clearly explained upfront, instead of misleading me with false promises and vague timelines.
Your accusation that I attempted to blackmail or spread falsehoods is completely unfounded. My intention was never to force an expedited delivery but to hold Ethereal accountable for failing to deliver what was promised. Documenting and sharing my experience is not blackmail; it's about ensuring transparency and informing others about what they might face.
Regarding the claim that my videos are corrupted or altered, this is another attempt to deflect from the real issue. The video is a genuine recording of our communication, with no alterations made. The accusation that I am trying to hide something by covering parts of the screen is baseless.
While I acknowledge that Ethereal mentioned being ill, this does not excuse the poor customer service and lack of follow-through over nearly two weeks. A straightforward explanation and a realistic timeline would have resolved the situation, but instead, I was met with continued delays and dismissive responses.
It's troubling that rather than addressing these concerns, Ethereal has chosen to label me as "malicious and attention-seeking." This response only reinforces my concerns about the handling of this situation.
To clarify, my post was not false—it accurately reflected my experience after being led on for nearly two weeks. Expecting clear communication and timely delivery of a promised product is not "extremely selfish"; it's a basic expectation.
It's clear that Ethereal is overwhelmed with orders and support tickets, and while I sympathize with the workload, this does not excuse how my case was handled. Instead of taking responsibility, Ethereal has resorted to deflecting and making unfounded accusations.
I will continue to share my experience with others to ensure they are informed before engaging with Ethereal. If there is a genuine effort to resolve this situation professionally, I am open to it. However, the current response from Ethereal does not inspire confidence.