How to unban WR Account: (English)
1. Go to [Only registered and activated users can see links. Click Here To Register...]
2. Log your account in, and then at the top right click Support.
3. Scroll down and find warrock, press Support
4. Pick your account(Your Banned Account)
5. Press Get Support, and then go to "Ask a Question"
6. As the title put "AntiVirus Banned" or "banned because of antivirus" or something like this.
7. Write for emeple a text like this:
"Hello, I was running My Antivirus while playing warrock, and it detected as a trojan, then my account was banned.
Could you be kind enough to unban me?
Best Regards,(Your Name Here)"
But please take other text, because they realize that already many people written this text
Wie ihr euren WR Account wieder entbanne könnt: (Deutsch)
1. Geht auf [Only registered and activated users can see links. Click Here To Register...]
2. Loggt euch ein und klickt oben rechts auf "Support"
3. Klickt dann auf das WR-Bild wo "support" draufsteht
4. Wähle dort dann deinen gebanntn WR Account aus
5. Klickt auf "get support" und dann auf "ask a question".
6. Schreibt als Überschrift soetwas wie:
"AntiVirus Banned" or "banned because of antivirus"
7. Schreibt einen Text, der die selbe Botschaft rüberbringen sollte wie zB dieser:
"Hello, I was running My Antivirus while playing warrock, and it detected as a trojan, then my account was banned.
Could you be kind enough to unban me?
Best Regards,(Your Name Here)"
Nehmt aber bitte einen anderen Text, weil es denen auffallen wird, wenn viele Leute demselben Text absenden, seit kreativ, es geht ja um euren Account.
After about 24 hours they reply
Thank you for submitting a ticket to War Rock Customer Support.
We appreciate you taking the time to contact us regarding issues that you are currently experiencing with HackShield.
We have moved your account status back to active. You should now be able to play the game as normal.
Also, we are aware that many customers are experiencing issues related to HackShield including:
• Anti-Virus programs detecting HackShield as a virus/Trojan
• Freezes throughout the game launch/login process
• Issues with HackShield detecting hacks
• Excessive hacking in game
• Latency
Our decision to evaluate HackShield was with our players’ best interests in mind and we sincerely apologize for any inconvenience it may have caused. We kindly ask that you check our HackShield forum for solutions and updates on many of these concerns, at [Only registered and activated users can see links. Click Here To Register...]. The War Rock staff and our loyal players are constantly posting solutions to HackShield related issues and we encourage you to ask questions via the forum.
• If HackShield is being detected by your anti-virus program, please update your anti-virus software to its most recent version
• If you have concerns about purchases that you believe have been affected by HackShield, please submit a new ticket under Payments/Billing Issues regarding your problem
Thank you for playing War Rock.
Regards,
War Rock Customer
Vergesst das Thanks nicht :D Büdde dankeschön!!!
Beweiße :):Also ich kann hir ja keine acc rein stellen aber die accounts wurden vor 1 jahr oder so gebannt 4 accounts unbann aber!!, Wenn man bann bekommen hat wegen zu viele auf account gehts nicht!!!
1. Go to [Only registered and activated users can see links. Click Here To Register...]
2. Log your account in, and then at the top right click Support.
3. Scroll down and find warrock, press Support
4. Pick your account(Your Banned Account)
5. Press Get Support, and then go to "Ask a Question"
6. As the title put "AntiVirus Banned" or "banned because of antivirus" or something like this.
7. Write for emeple a text like this:
"Hello, I was running My Antivirus while playing warrock, and it detected as a trojan, then my account was banned.
Could you be kind enough to unban me?
Best Regards,(Your Name Here)"
But please take other text, because they realize that already many people written this text
Wie ihr euren WR Account wieder entbanne könnt: (Deutsch)
1. Geht auf [Only registered and activated users can see links. Click Here To Register...]
2. Loggt euch ein und klickt oben rechts auf "Support"
3. Klickt dann auf das WR-Bild wo "support" draufsteht
4. Wähle dort dann deinen gebanntn WR Account aus
5. Klickt auf "get support" und dann auf "ask a question".
6. Schreibt als Überschrift soetwas wie:
"AntiVirus Banned" or "banned because of antivirus"
7. Schreibt einen Text, der die selbe Botschaft rüberbringen sollte wie zB dieser:
"Hello, I was running My Antivirus while playing warrock, and it detected as a trojan, then my account was banned.
Could you be kind enough to unban me?
Best Regards,(Your Name Here)"
Nehmt aber bitte einen anderen Text, weil es denen auffallen wird, wenn viele Leute demselben Text absenden, seit kreativ, es geht ja um euren Account.
After about 24 hours they reply
Thank you for submitting a ticket to War Rock Customer Support.
We appreciate you taking the time to contact us regarding issues that you are currently experiencing with HackShield.
We have moved your account status back to active. You should now be able to play the game as normal.
Also, we are aware that many customers are experiencing issues related to HackShield including:
• Anti-Virus programs detecting HackShield as a virus/Trojan
• Freezes throughout the game launch/login process
• Issues with HackShield detecting hacks
• Excessive hacking in game
• Latency
Our decision to evaluate HackShield was with our players’ best interests in mind and we sincerely apologize for any inconvenience it may have caused. We kindly ask that you check our HackShield forum for solutions and updates on many of these concerns, at [Only registered and activated users can see links. Click Here To Register...]. The War Rock staff and our loyal players are constantly posting solutions to HackShield related issues and we encourage you to ask questions via the forum.
• If HackShield is being detected by your anti-virus program, please update your anti-virus software to its most recent version
• If you have concerns about purchases that you believe have been affected by HackShield, please submit a new ticket under Payments/Billing Issues regarding your problem
Thank you for playing War Rock.
Regards,
War Rock Customer
Vergesst das Thanks nicht :D Büdde dankeschön!!!
Beweiße :):Also ich kann hir ja keine acc rein stellen aber die accounts wurden vor 1 jahr oder so gebannt 4 accounts unbann aber!!, Wenn man bann bekommen hat wegen zu viele auf account gehts nicht!!!
