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Note This article introduces shim error messages. If you are an end-user, try the resolution when you encounter a shim error "You must enable the .NET Framework from the Windows Features dialog box." For any other shim errors, the target audience for the contents is the app vendor or developer, you have to contact the app vendor in order to let them know that there is a problem for this app.
In this article
Error: "You must enable the .NET Framework from the Windows Features dialog box"
Error: "This application could not be started"
Error: "It relies on a .NET Framework version that is not supported on this device"
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Collapse Expand imageError: "You must enable the .NET Framework from the Windows Features dialog box"
Error message
This application could not be started. You must enable the .NET Framework from the Windows Features dialog box (from Control Panel, choose Programs, Turn Windows features on or off).
Cause
This issue occurs because the app is not configured in a way that makes it possible to determine the appropriate version of the .NET Framework runtime. The corresponding shim code is SHIM_GOTO_CONTROLPANEL.
Resolution
To resolve it, enable the .NET Framework 3.5 which is an operating system feature on Windows 7 and Windows 8.
For Windows 8
For Windows 7
By default, the .NET Framework 3.5 is enabled on Windows 7, so this error occurs only if the feature was previously disabled. To re-enable the .NET Framework 3.5, follow these steps:
From the Start menu, choose Control Panel.
In Control Panel, choose Programs. (Or choose Programs and Features, if you aren't using the default category view.)
In Programs and Features, choose Turn Windows features on or off to open the Windows Features dialog box.
In Windows Features, select the Microsoft .NET Framework 3.5.1 check box, and then choose OK.
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Collapse Expand imageError: "This application could not be started"
Collapse Expand imageError: "It relies on a .NET Framework version that is not supported on this device"
Collapse Expand imageAbout shim error messages
Collapse Expand imageAbout this article
Does it really shows any information about the issue?