Hello,
Thank you for writing in and giving us the opportunity to assist you. My name is Chloe and I will be helping you.
We have had a few reports of this and are looking into the issue. Thank you for your patience while we look into it.
I apologize for any inconvenience this may have caused you and hope you will continue to enjoy the game.
Sincerely,
Chloe
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Bigpoint Support